Today, I finally went to the Apple store with my mother and got my Macbook fixed. The only thing is that while I got Apple Care, I never registered it, figuring that since it was bought for me, that part was already handled. Well, it turns out that it wasn't and so we had to call Apple Care. The firsttime, after being put on hold, my mother was hung up on. It was probably a mistake but it took up her mobile minutes. So then, we used the landline from Apple and got someone. It turns out that they never updated our information. This is the second Macbook I've had. The first malfunctioned and I returned it after one week. Then, theygot everything through on their end but our local Apple Store didn't see the information, so basically, their screen was saying I wasn't under warenty even though they knew it was just activated. Finally, it came up and they fixed the Mac right in the store. It was a keyboard problem after all so they put a whole new top case on and now it works fine. But the whole process took 2 hours and 17 minutes by which point, my mother was extremely frustrated to say the very least. And she's got high blood pressure and a heart condition to top it all. Moral of the story? Activate your Apple Care stuff as soon as you get it, even if you need sighted assistance to do it. The people were very nice but it was a trying experience.
All the best, Eleni --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/macvisionaries?hl=en -~----------~----~----~----~------~----~------~--~---
