Is VoiceOver on in the login window?  This may be a foolish questions, but I 
have witnessed it happen, but you didn't have the caps lock on by accident when 
you were trying the password originally?  

   If you have reset your password, you might be seeing a dialog about your 
keychain, but VoiceOver should be able to be functioning.  I'd need more 
details.


Take Care

John D. Panarese
Director
Mac for the Blind
Tel, (631) 724-4479
Email, [email protected]
Website, http://www.macfortheblind.com

APPLE CERTIFIED SUPPORT PROFESSIONAL FOR MAC OSX 10.7 LION and 10.8 Mountain 
Lion

AUTHORIZED APPLE STORE BUSINESS AFFILIATE

MAC and iOS VOICEOVER TRAINING AND SUPPORT




On Apr 2, 2014, at 2:25 PM, Caitlyn and Maggie <[email protected]> 
wrote:

> Hi,
> I created 2 accounts on my macbook air, one for me and one for my husband.  I 
> have it set up to display the log in screen upon booting, and we each have to 
> enter the respective passwords for our accounts.
> 
> Everything was working fine until today.  When I tried to log onto my 
> account, it wouldn't accept my correct password.  Just to double check, I 
> asked for the password hint.  As I thought, the one I was using was the 
> correct one.  I kept getting a log on failed message, so reset my password 
> using my apple id, as prompted by the computer.  
> 
> Now, I get the log on screen, type in my password, but then nothing happens.  
> The mac air makes that wonderful bonking sound, and I can't turn on voice 
> over or anything.
> 
> I can log onto the computer using my husband's credentials, but he doesn't 
> have admin privileges.  I tried to log on as guest, but got the same results 
> as for my own account.
> 
> How do I fix this so I can log on, using my own account?
> 
> thanks!
> Caitlyn
> 
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