While I've never encountered this problem, I can tell you that I have gotten Apple Support to answer my questions before, even without any sort of Apple Care plan or incident charge. If you calmly and clearly explain the problem, they'll usually try to help, especially if you say your ISP knows about the problem but refused to provide support for you. On Sep 29, 2014, at 4:43 AM, Christine Grassman <[email protected]> wrote:
> Took the plunge last night and updated to Mavericks. After everything was > installed, I could not connect to the Internet, even though my Wi-Fi is > showing. > It says that my Wi-Fi connection has a self-selected address; all other > devices in the house are connecting fine. > The IP address is not correct; however, I cannot change it. When I going to > network preferences, all but the first choice are dimmed. I cannot enter an > address manually, and cannot change the one which is showing. > I have tried rebooting the computer; I have tried disconnecting and > reconnecting the router. I have tried renewing the DHCP lease. Absolutely > nothing is working. I am at my wits end. > > > I called Verizon, and they told me that they have had this issue with > MacBooks before, and that I must call Apple. > If anyone can help me avoid a $20 incident charge, I would appreciate it. > What can I try?Sent from my iPhone > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/d/optout. -- Have a great day, Alex Hall [email protected] -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
