I’d be tempted to simply back up your data, erase the hard drive, then reinstall from scratch, making sure you are careful and selective when restoring from your backup. You only want to restore personal files like documents and music, but not applications, preference files or anything of that sort. Otherwise, you could become re-infected. I know this sounds overkill, and is certainly opinion-based on my part, but you really don’t know what malware might be on your machine and what it is doing behind the scenes or what it has tampered with. Be sure in the future to only install apps from legitimate sources, like the App Store or from a trusted site. When installing apps from outside of the App Store, try to download directly from the app developer and avoid large download repository sites as they often bundle unwanted adware with your download. Finally, if you’re asked to download unexpected security software that you weren’t expecting, like while browsing in Safari and reading Email, close the window in question and don’t download the software as it is likely not legit.
If you don’t want to wipe your system, you could try running AdwareMedic, which can be downloaded here: http://www.adwaremedic.com/index.php. Note that I have never had reason to try this app myself, but I believe it is a fairly well trusted source. The author has also written out manual removal instructions for the malware included in AdwareMedic’s definitions, in case you don’t want to install the app. But again, I’d wipe your system if at all possible. The author of AdwareMedic has also published a guide on Mac malware, which can be read here: http://www.thesafemac.com/mmg/ Good luck, Grant On Apr 27, 2015, at 11:18 AM, KristeenHughes <[email protected]> wrote: Hello All, I ran Clamsav yesterday and got one message that an infection was found. It was some kind of a fishing filter infection and came from E-mail. I deleted it. However, Safari still comes up with a window every time I open a page. It says that it sees I am a comcast customer and asks me if I am worried that my OS10 machine may have security problems. It gives me a toll free number to call. Does anyone know why this is coming up and how I can stop it? Kristeen that wa -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
