Katie, I have been doing more web reading about this bug and have
discovered that some users are experiencing it on POP3 accounts but
not on IMAP accounts.  Is your email set up for POP3 protocol?  Mine
is, and before I rolled back to Yosemite, I didn't get an incoming
mail sound either.

Craig


On 10/21/15, Katie Zodrow <[email protected]> wrote:
> Hi, everyone.. I’ve been using El Capitan since I got my Mac fixed
> yesterday. I was having problems with logging in when I entered my password,
> but I got that fixed at the Apple store yesterday. I just upgraded from Snow
> Leopard. I really like the new operating system so far, but I have a small
> problem that’s kind of annoying. The Mail app is very different to navigate
> compared to when I used OS 10.6.8, but I’m getting used to it. I have to
> interact a couple more times in different tables compared to what I’m used
> to. The only problem I have is I’m not getting a new message alert sound
> when I get new email. I tried checking for new messages and I don’t hear
> anything either. When I send a message, it does the swooshing sound like
> before, but nothing when I receive email. All the other sounds work on my
> Mac fine, but I’m not sure why this isn’t working.
> Can you please help me fix this?
> Thanks.
> Katie
>
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