Yes, when you call the accessibility line it s how to use the features of accessibility. Now, saying that they do not trouble shoot software issues unless you can produce the issue while running a accessibility product like voice over.
From: [email protected] [mailto:[email protected]] On Behalf Of erik burggraaf Sent: Thursday, November 05, 2015 07:24 To: [email protected] Subject: Re: frustrated about Apple accessibility I think you're seeing a bit of a coltural thing here. If you could prove that the slowdowns only occurred when running your activities with voiceover enabled but not when voiceover is disabled, that might give them some clue. Or if you made activities to perform voiceover related tasks, then they might be willing to pitch in. As an access technologist who made money at teaching AT, I often understood that my customers needed help. So for example, if I went in to a home to teach the computer and the toilet was broken, I'd fix the toilet if it was only going to take a couple of minutes. Real situation. It actually happened just that way. As some one who only dealt with people with disabilities, I understood that there were times when I had to crack the wip and keep my customer on the learning path, but that there were also times when just making conversation for some one who hadnt interacted with another human being in days was just as important. It's a different culture at apple. They have mainstream priorities and they need to be extremely task oriented. Sometimes I think they carry it a bit too far, but they do have to follow the protocol and do things just so or they could potentially lose their job. So, You have got to be very specific about documenting your issue and make sure that both it is accessibility related, and that you explain how it is accessibility related. Also as some one else said, you've got to use all the avenues open to you. Hope this helps, Erik Burggraaf On Nov 4, 2015, at 2:56 PM, William Windels <[email protected] <mailto:[email protected]> > wrote: Hello Listers, Here I am not speaking of me questions about activities but about the reaction of accessibility. This is the second time I receive such kind of a answer from accessibility. short explanation: I ask Apple accessibility why my macbook goes so slow when I have build some activities and switch between the programs that are inserted in the activities. They told me that they can’t give support from this mail-adres and that I should contact the (paid) service apple care. In the past, I thought they should ask more steps so that they can try to reproduce the issue. or in the worst case: “we wil forward this to the appropriated people”. I have never seen this before, and you? All comments are very welcome. Kind regards, William Windels Begin doorgestuurd bericht: Van: Apple Accessibility <[email protected] <mailto:[email protected]> > Datum: 4 november 2015 22:48:48 CET Aan: [email protected] <mailto:[email protected]> Onderwerp: Antw.: activities in voiceover and osx 10.11.1; Follow-up: 631145322 Hello, Thank you for writing to Apple. You have reached the Apple feedback address for accessibility. We are unable to provide technical support through this email address. For technical support, we ask that you please contact AppleCare via telephone or use the Contact Apple Support link to begin an online support session. http://www.apple.com/support/contact/ http://www.apple.com/support/contact/phone_contacts.html Apple Accessibility For more information on Accessibility at Apple, please visit: http://www.apple.com/accessibility/ http://www.apple.com/support/accessibility/ On November 03, 2015 at 23:27:32 PM GMT, <mailto:[email protected]> [email protected] wrote: Hello, I have discovered that activities for particular programs are making the system more slow. It seems that loading the activity for the particular program, takes much power of the cpu and memory of my macbook. I was thinking not to load the activities when a specific program opens but load it myself when I go to a select program. This goes much faster. However, the activities isn’t loaded as expected when I select the specific activitie. IN attachment a copy of my activities that wan’t load properly. It should turn on quicknav and the letters on webpages should be active. Any hints? Kind regards, William Windels -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] <mailto:[email protected]> The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected] <mailto:[email protected]> . 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