Today I was on the phone for over 2 hours with apple accessibility and they could not fix my problem, so they have made an appointment with the apple store for me on Saturday. Below in point form is my problem and what apple accessibility said and I would like your opinions. 2014 February bought new iMac running mavericks. Tried using pages and navigation did not work. Left iMac on desk for over a year. November 2015 turned on mac same problems. Asked for help on various lists, answer was basically get training. Took the suggestion of a friend and backed up and upgraded iMac to elcapitan. Backed up and upgraded without a hitch. Problems still exist. Upgraded pages. On a body of text arrow up reads the text, arrow down jumps to menu extras. Tested on notes app same thing. Spoke with a list member on the telephone, who confirmed that my navigation on the mac is screwed. Same member confirmed that I am using proper vo commands. Member suggested I call apple accessibility. Today called them. The lady who helped me was named Christie. She had me test both pages and notes and confirmed I am doing nothing wrong and according to her opinion it's a software problem. She had me hold down p, r, and option, command and then power up. Nothing changed. She had me hold down shift and power up. Nothing changed. She had me hold down command r and power up. She tried to reinstall osx but the window announced signing into appstore and then progress bar busy. We tried again. Checked if wifi was connected and it was. Still the same thing. She said there was nothing more she could do, she thinks it's a software problem and that I need to take it into the store to see if they can fix it. I'm glad that it isn't me, and that mac training as some suggested is not the issue. However I'm very sad because obviously something is very wrong. Thank God I got apple care when I bought this iMac. What do you all think of this? Curious what your opinions are. Regards Zoe
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