Hi Martin, • what protocol are you using for your eMail? That is, iMap or POP3?
• what process do you use when reading eMails in the Mail app? That is, tab over to items, use VO keys, then interact with the Messages area, VO through messages and either VO-j to jump to the message content or use the return key? Just attempting to determine what may cause your issues. • a clean install is most often not necessary on a Mac. You may wish to try deleting your current Mail account then recreating it to see if the problem goes away. Alternatively, you may try creating another account on your Mac, setting up your eMail once again on this new account, and seeing if the problem persists. If it does not, then the problem is likely some setting or such in the Mail settings of your original account. • Regarding Desktop focus, that can be due to quite a number of things. Firstly, by default, there's nothing present on the MacOS Desktop unless you actually place something there. So, navigating around the Desktop will just result in a "tink" kind of sound. If you indeed have something on your Desktop, such as a saved file etc, but VO still doesn't appear to automatically focus on the Desktop itself, it's possible that some process in the background has hi-jacked focus. Either press cmd-tab, use the Window Chooser (VO-f2-f2) or just click the mouse or trackpad once and focus should return to the Desktop. Sighted users would not normally notice this focus issue as it is usually an invisible layer over the Finder window and they'll still see everything as normal and double-clicking items will still result in the desired action. Don't give up. Keep asking questions, and try to give a detailed account of what you were doing when the hang seems to occur. That is, key presses, what apps may have been open at the same time etc. Later... Tim Kilburn Fort McMurray, AB Canada On Jul 7, 2016, at 04:06, Martin Brown <[email protected]> wrote: Hi Scott and others. My Mac Mini has a 500GB hard drive, of which about 400GB is free disk. In terms of memory, should again be sufficient with 4GB. I am sending this email from my Windows machine, as my Mac is still being a bugger when trying to run the mail app. Had it on this morning, and it went into a busy mode while doing straight forward tasks, e.g. reading and deleting messages. In fact, I had to do a force quit to get my machine to close down. So, as they say, we have a problem Houston. There are a few things to try yet, but it may well be a case of a clean install. I can fully understand the list member who feels the Mac is not for him. >From the moment I switch on my machine I immediately run into what I assume to be a bug. And, if it is a bug, then it is a long standing one. Namely, nothing seems to have focus on the desk top. I have found ways around this, of course, but for someone completely new to the Mac it is both confusing and very challenging. Not the best introduction to a new operating system. This is why at times I get disappointed with Voiceover. I am sure that others have reported such issues to Apple, but nothing seems to get done. If I was in a position to turn Voiceover off, then such problems, along with others, would in all likelihood disappear. I am sure new problems would arise in such a scenario, but as a sighted person I might be in a better position to deal with them. My wife is very much an Apple person, as far as mobile devices go, i.e. phones and tablets. She also has a desk top Mac and gets the same focus problems that I have mentioned above. She has, in the past, reported bugs on her iPhone. She no longer bothers as the standard reply was, 'we can't reproduce your problem. Could you give us more information.' This reply suggests that the problem is with the user and not the device and its software. I have this rather simplistic view of how I might manage, for want of better words, the Voiceover department of this huge company we have all come to know as Apple. While sitting at my desk I would turn on my Mac with Voiceover enabled. The first thing I would notice is, very possibly, that nothing has focus. As this is not how things should be, I would be inclined to try to get to the bottom of this. Sometimes solving little things can solve bigger things as you delve deeper into what might be causing even bigger and more problematic issues for the user. Well, there you have it. I am just a very simple minded person. Kind Regards: Martin -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. 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