What!? $3 per day on a coffee? Hell man,
A long black or regular expresso here in NZ will cost you minimum $3.50 per coffee, I go through 4 of those before lunch. Your option has me interested, I know of a café for sale here if your looking for a business. -----Original Message----- From: [email protected] <[email protected]> On Behalf Of M. Taylor Sent: Friday, 5 October 2018 5:59 AM To: [email protected] Subject: RE: The Power of Twitter Continues to Amaze Me Not to get too far off-topic but, I must say that, since purchasing the Keurig K-Elite-C brewer, I have not purchased coffee from anywhere as my home brew is much, much better than anything I can get at any coffeehouse. That's not to say that I don't find ways to waste money in Starbucks; sweet drinks, protein packs, etc but not coffee. I don't even order coffee at restaurants, anymore. I was spending about $3 a day on my coffee before getting this machine. It took me a few days to get the brew just right but now, I'd never go back to store-bought, if I could help it. If I remember correctly, I paid about $70 for the unit. It was on sale at Costco. What first drew me to this particular model was the telephone stile keypad push-buttons, located on the top of the unit. After seeing the demo model in the store, it was a no-brainer. The thing I like about the K-Elite-C is that it has good old-fashioned buttons for every function so I don't have to use my eyes, at all. It is the best and, consequently, the latest model in the Keurig home-brewing lineup. Okay, enough of "Mark's Coffee Corner." (smile). Mark -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Simon Fogarty Sent: Thursday, October 04, 2018 3:06 AM To: '[email protected]' Subject: RE: The Power of Twitter Continues to Amaze Me Interesting, May be I should start working with twitter, And get myself a coffee brewing machine like yours. Currently I just spend $4 per coffee on a quad shot long black. -----Original Message----- From: [email protected] <[email protected]> On Behalf Of M. Taylor Sent: Thursday, 4 October 2018 3:07 PM To: [email protected] Subject: The Power of Twitter Continues to Amaze Me Hello Everyone, As the subject line states, I continue to be amazed by the power of Twitter. Two days ago, at approximately 3:00pm, while on a call with Keurig, the makers of my K-Elite coffee brewer, discussing the best method of cleaning the machine, the representative suggested that I disassemble a particular component of the device for even better results. Keep in mind, that when I initially placed the call, my coffee maker was working perfectly. I called, therefore, in anticipation of when a de-scaling / cleaning would be necessary; wanting instructions on how it should be done. Following the representative's instructions, while on the call, I was told to, twist, the component rather than, pull, it apart. When I informed her that the piece would not budge, she insisted that I twist it even harder. I complied and the component broke off, ruined. She placed me on hold. When she returned, she acknowledged that she had given me the wrong instructions and apologized. She escalated the call. A second-level representative apologized and said that a replacement part would be shipped out but that it would not arrive for at least 10 business days. While I was livid, I did not yell or behave in any way shameful. I requested that I speak to a manager. My request was granted and the manager informed me that neither she nor her manager could get the item to me any sooner than 7 business days. She apologized, sincerely, or so it seemed to me, and gave me coupons for free boxes of any coffee of my choice. What began as a simple 5-minute call, turned into a 1-hour affair which left me disappointed, angry, and, most importantly, without the use of my coffee brewer. Shortly after the call, I posted the following tweet: [BEGIN TWEET]: I called Keurig customer service to ask simple question. CoffeeMaker was working fine. Followed their instructions while on call and they broke my machine. They will not ExpressShip replacement part. I have to wait 10 business days to receive. So very disappointed and angry. [END TWEET]. A short time later, on that same evening, I was contacted by Keurig, via Twitter. Eight hours later, I received an email stating that the replacement part had been shipped, next day express, and that I should have it within 22 hours. Four hours after receiving the shipment notification, I received an extremely gracious phone call from Keurig Corporate, expressing their regret at my inconvenience. The part arrived, on-time as promised, my coffee maker is back up and running, and I posted a "thank you" tweet which reads as follows: [BEGIN TWEET]: A very heartfelt "thank you" to the good people at the Keurig corporate office. After my tweet, they immediately contacted me and graciously consented to ExpressShip the kCup replacement part for my coffee brewer. It arrived today. Keurig, you are the best. [END TWEET]. The power of twitter continues to amaze me because, more often than not, it serves as a fast-track to company corporate headquarters. So, if you have not yet done so, learn how to use the fully VoiceOver accessible Twitter for iOS app, in order to harness the power of Twitter, and, who knows? someday, it may just save the life of your coffee brewer, also. (smile). Mark -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: [email protected] and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: [email protected] and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: [email protected] and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: [email protected] and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
