Yesterday my wife and I spent the evening in an Apple Store trying to
fix this annoying bug. The Geniuswas so helpful and well educated that
after one hour without results, after several procedures he was really
sorry to be unable to fix it. He suggested to escalate the issue to the
accessibility department, from where I was referred… After testing the
issue with Bluetooth ear phones, that did not trigger the problem, he
reinforced their conviction that was something to do with the lightning
plug. He was really embarrassed once that didn’t make sense, because the
bug was just triggered by voiceover and appeared after a bloody update.
This morning I manage to put the phone in DFU mode, after a full restore
I used a backup from my iPhone 7. The bug was gone!! I then decided to
put it back with my full backup from the iPhone 8 and the bug returned!
So know it is fine after a DFU again and using the backup from iPhone 7.
I am planning to try to contact the extremely friendly Genius to let him
know the solution.
Às 17:10 de 02/11/2019, M. Taylor escreveu:
That’s great news.
Please let us know what happens at the Apple store. Who knows? you may get a
new phone.
Mark
From: [email protected] [mailto:[email protected]]
On Behalf Of João de Sousa e Silva
Sent: Saturday, November 02, 2019 4:57 AM
To: [email protected]
Subject: Re: Screen waking up with earphones connected
Many thanks for the information.
I just spent about one hour on a call with Apple Accessibility Team. I got a
case number to go to an Apple store.
Às 11:48 de 02/11/2019, Anders Holmberg escreveu:
Hi!
I just read that someone on a swedish list have the same problem.
/A
2 nov. 2019 kl. 05:06 skrev M. Taylor <[email protected]>:
Hello,
I cannot reproduce your issue. However, in no way does this invalidate your
experience.
All I can suggest is that you attempt to resolve the issue by resetting your
phone settings.
Mark
From: [email protected] [mailto:[email protected]]
On Behalf Of João de Sousa e Silva
Sent: Thursday, October 31, 2019 11:21 PM
To: [email protected]
Subject: Screen waking up with earphones connected
Hi,
I have an iPhone 8 updated that when I am using the earphones the screen
wakes-up right after locking. The iPhone 7 doesn’t have such a problem. It is
impossible to use the iPhone 8 to listen something once Voiceover is always
saying the hours.
Anyone else?
Best,
João
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