Hi Julie, I remembered that you are in the UK right after I sent my message. Sorry! I wish I could be of more help, but I’ve only used Duxbury on the PC. I can tell you, though, that the Index—an Everest-D in my case, is incredibly fiddly. I have to call DB tech support every time I’ve had to set it up on a new PC. The good news is that once you get it set up correctly, you shouldn’t have any more problems.
I *think* that their email is [email protected]. You might give that a try. Good luck! Cheers, Donna Sent from my iPad > On Jun 19, 2020, at 7:11 AM, Julie Rattray <[email protected]> wrote: > > Thanks donna I am based in the uk and couldn’t find a number to call - I > have sent a web form support request and am hoping they get back to me as it > is driving me nuts - I have used it very successfully on my machine running > Mohavi but just when I try to put it on my newer machine with Catalina it > keeps crashing > >> On 19 Jun 2020, at 13:08, 'Donna Goodin' via MacVisionaries >> <[email protected]> wrote: >> >> Hi Julie, >> >> I’ve had excellent experience with Duxbury tech support. Don Breda has been >> very helpful to me over the years. I would suggest you give them a call. >> Best, >> Donna >> >> Sent from my iPad >> >>>> On Jun 19, 2020, at 2:51 AM, Julie Rattray <[email protected]> >>>> wrote: >>> >>> Hi, >>> >>> Thanks I did a fresh install of DBT yesterday and then set up index a new >>> with the latest drivers downloaded from index - it is so odd - it seems to >>> just crash sort of randomly sometimes I get as far as emboss before it >>> crashes but other times it does it if I click on a menu option so I had set >>> the embosser up in global settings but once my doc was open I thought I >>> would just check embosser settings under the doc menu and it crashed again >>> - it is all very odd and driving me nuts >>> >>>> On 18 Jun 2020, at 23:20, 'E.T.' via MacVisionaries >>>> <[email protected]> wrote: >>>> >>>> DBT works fine under Catalina. I take it that other than trying to send a >>>> job to the embosser, DBT is fine? >>>> >>>> Couple things you might try. Remove and reinstall the Index and check the >>>> related settings. If no go, deactivate DNT, uninstall it then do a fresh >>>> install. >>>> >>>> From E.T.'s Keyboard... >>>> [email protected] >>>> Many believe that we have been visited >>>> in the past. What if it were true? >>>> >>>>> On 6/18/2020 2:39 PM, Julie Rattray wrote: >>>>> Dear listers, >>>>> I am hoping someone can help I have installed DBt 12.3 on my Mac running >>>>> Catalina but each time I open the programme it crashes before I can >>>>> emboss the document - I have DBt on an older Mac running Mohavi with no >>>>> issues and have downloaded the most recent version from DBt website - >>>>> don’t think this is really a vo issue but wondered if anyone else was >>>>> having issues or could suggest any thing to try? >>>>> The embosser is set up properly I am using an index basic D v5 and have >>>>> trialled straight from word using index braille translation - this is ok >>>>> but as you know you can’t really do formatting etc with it so want to use >>>>> DBt again. >>>>> All help and suggestions grateful received >>>> >>>> -- >>>> The following information is important for all members of the Mac >>>> Visionaries list. >>>> >>>> If you have any questions or concerns about the running of this list, or >>>> if you feel that a member's post is inappropriate, please contact the >>>> owners or moderators directly rather than posting on the list itself. >>>> >>>> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark >>>> at: [email protected] and your owner is Cara Quinn - you can reach Cara at >>>> [email protected] >>>> >>>> The archives for this list can be searched at: >>>> http://www.mail-archive.com/[email protected]/ >>>> --- You received this message because you are subscribed to the Google >>>> Groups "MacVisionaries" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an >>>> email to [email protected]. >>>> To view this discussion on the web visit >>>> https://groups.google.com/d/msgid/macvisionaries/54d81807-4ff8-300a-61cf-67da66e9f960%40icloud.com. >>> >>> -- >>> The following information is important for all members of the Mac >>> Visionaries list. >>> >>> If you have any questions or concerns about the running of this list, or if >>> you feel that a member's post is inappropriate, please contact the owners >>> or moderators directly rather than posting on the list itself. >>> >>> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: >>> [email protected] and your owner is Cara Quinn - you can reach Cara at >>> [email protected] >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "MacVisionaries" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> To view this discussion on the web visit >>> https://groups.google.com/d/msgid/macvisionaries/C971125E-C2AB-43A8-9665-E266F4FBE94C%40gmail.com. >> >> -- >> The following information is important for all members of the Mac >> Visionaries list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: >> [email protected] and your owner is Cara Quinn - you can reach Cara at >> [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/macvisionaries/D54E9E60-267F-4C22-A720-11BFA9857629%40me.com. > > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: > [email protected] and your owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/d/msgid/macvisionaries/E095BA30-6BD0-460B-82EF-3B045F4DBAD5%40gmail.com. -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: [email protected] and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/macvisionaries/10A333C3-D93A-4B62-B844-82985C1D95D4%40me.com.
