Hank:
Or you could do it on the web at: 
http://www.apple.com/support/itunes/contact.html
They usually respond within 24 hours and unlike other customer service
folks, they write long, polite emails.  :)
I hope this helps.
mani


On Mar 17, 9:09 pm, Charlie Doremus <[email protected]> wrote:
> Hank,
> Contact 1-800-my-apple and ask for customer service they will help you  
> out I'm sure.
>
> Aloha,
> Charlie
>
> On Mar 17, 2010, at 2:48 PM, "hank smith" <[email protected]> wrote:
>
>
>
> > hello
> > what is the process to get a credit back from itunes?
> > Hank
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