Hello Howard, Marshall, and Others,
Thanks, Howard, for updating us with the reason for your iTunes
crashes, and congratulations on getting this fixed. Can I just
confirm that this was an issue with your VoiceOver preference settings
rather than any of the iTunes preferences? Specifically, you said:
If the mouse cursor tracks the VO cursor, iTunes will crash -- easily
and often -- especially when mucking around with the playlist
browser.
so users would want to make sure that under the Navigation options of
VoiceOver Utility (VO-F8, press "n", then tab through options) that
"Mouse cursor follows VoiceOver cursor" is unchecked? I usually leave
this unchecked, but hadn't seen this type of drastic behavior in
iTunes. There are some times when turning on mouse cursor tracking of
VO cursor is quite useful. Have others seen this issue? I haven't
updated my version of iTunes yet.
I was also interested in Marshall's comment regarding upgrading
Flip4Mac, so I ran a Google Search (will append links at end). While
some people had iTunes issues related to third party software, this
wasn't always a clear culprit. One page suggested the issue occurred
where people who used Flip4Mac had also applied Monolingual (a program
for deleting program support in other languages to save disk space).
Upgrading Flip4Mac was supposed to give you a full version without
files removed by Monolingual. However, at least one commenter
mentioned that he was running the latest version of Snow Leopard, the
latest version of Flip4Mac, had run Monolingual, and had the latest
version of iTunes installed and working without problems. The Apple
user forums included reports from individuals running Leopard (10.5.8)
with the latest iTunes who encountered crashing when using the column
browser, similar to Howard's experience, who did not have Flip4Mac
installed, and who wondered whether Zoom mode was a factor, since it
enables focus follows mouse. That person did not have problems with
any other use of iTunes 9.1(79) (on the latest version of Snow Leopard
-- 10.6.3) except when column browser mode was activated with Zoom, in
which case iTunes would crash (again, like Howard's experience). This
is a potential issue for low vision users.
In answer to some earlier questions, it's possible to roll back iTunes
from Time Machine, but it's generally not easy to simply remove the
current version and install an older version from a download (as
opposed to from a backup). One of the things you need to adjust is
the receipts file, because your Mac keeps track of which versions of
software have been installed. This is how the software updater checks
to see what new updates you might need.
Here's the link to the Apple Toolbox Blog page I found. The last
comment gives a link to the Apple Discussion Forum thread on this topic:
http://appletoolbox.com/2010/03/itunes-9-x-crashes-on-launch-after-mac-os-x-10-6-3-update/
HTH
Cheers,
Esther
Marshall Scott wrote:
Hi Folks,
I don't if this will help or not but there was an article that
suggested that upgrading Flip4Mac helped with some iTunes 9.1
problems.
Marshall
On Apr 1, 2010, at 5:40 AM, Howard Dupuis wrote:
Hello all. I may have found the reason why iTunes was crashing, for
me
at least. Perhaps others who had been experiencing the same will
benefit.
If the mouse cursor tracks the VO cursor, iTunes will crash -- easily
and often -- especially when mucking around with the playlist
browser.
(A very helpful soul identified the prefs as the problem. So I reset
them, and then changed things, one by one, until iTunes crashed
again.
Finally got it, I'm pretty sure.)
This is odd, really, as I don't normally have the mouse cursor
tracking the VO cursor, but had ended up with that setting after my
preferences had reset themselves -- as they tend to do every once in
awhile -- and decided to give that navigation method a try when I was
setting the prefs. Won't do that again!
And, I can now check out the new iTunes.
Happy (crash-free) listening.
-- Howard
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