Hi Krister,
I'll point you to the Apple Support document on "How to Report an
Issue with your iTunes Store Purchase":
http://support.apple.com/kb/HT1933
If you check your account purchase history, you'll be able to view the
transaction record for your purchase and copy the order number. Then
you can use item chooser menu to locate the "Report a problem"
button. Press it (VO-Space), and then paste in the information about
the order number and date, identify the track, and describe the
problem. They'll be able to check the track based on your information
and, if there's a problem, correct it so you can download a good
version, or credit you for the purchase if they can't provide a
satisfactory version. You get an email response within 24 hours, and
I think they can do a live chat session if you need to interact with
them in real time as a follow up.
1. Navigate to "View My Account" in the Store menu on the menu bar (VO-
M to menu bar, press "s" to go to Store, arrow down, press "v" to
"View My Account", and return).
2. Enter your password in the dialog window for your account and return
3. Use item chooser menu to find the "Purchase History" button and
press it (VO-Space).
4. The purchase history page will contain a list of all your purchases
with the latest one at the top. Copy the date and order number
information. (You can use the VO-Shift-C "last phrase copied to
pasteboard" shortcut, then Command-V to paste in your report of the
problem in the next step).
5. Use item chooser to find the "Report problem" button and press (VO-
Space). You should give your transaction information (including date
and order number) with your report.
When you're finished, press the "Done" button to leave your account
page and return to where you were in iTunes. Things may be a bit busy
today at the iTunes Store with the launch of the iPad if you find it
slow to log in.
HTH
Cheers,
Esther
On 2 Apr 2010, at 08:58, Krister Ekstrom wrote:
Hi folks. I have purchased an item from the Itunes store, namely a
music download and now it turns out that in one of the songs it
sounds like the cd from which the song was taken got stuck for a
little while. Is there any possibility of complaining on the itunes
store, and if so, how? I've searched through the store but have yet
to find an answer to this problem. Could somebody please help me out?
Many thanks in advance
/Krister
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