Hi!
I guess the app has a kind of scanner function to let you scan this thing?
It sometimes does not work for me either but for me it was a device with a heat 
pump.
What you could try is to open the control center and find the code scanner or 
qr scanner feature that’s built-in to the iPhone.
TO encourage you, this is a big issue for me to.
Its quite secure but not fun to work with as you have found out.
/A

> 1 feb. 2023 kl. 23:59 skrev 'Donna Goodin' via MacVisionaries 
> <[email protected]>:
> 
> Hi all,
> 
> We have been using Wemo smart plugs in our house.  I chose Wemo because the 
> app is mostly accessible, which, as Janina pointed out the other day, is 
> about as good as it gets for much of the smart home technology.  We recently 
> bought two new outlets to replace two that repeatedly disappeared from the 
> network.  We’ve spent the past hour trying to scan the QR code for the first 
> one with no luck.  My sighted husband has been trying to scan the code in the 
> instructions, and I have also tried holding the phone near the outlet, as per 
> the instructions.  Neither has worked.  I’m pretty fed up with Wemo right 
> now.  
> 1. Does anyone know how to resolve the QR code issue?
> 2.  Alternatively, is there another smart outlet that anyone has had good 
> luck with?
> TIA,
> Donna
> 
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