Very well written!
On Sep 2, 2010, at 11:18 AM, erik burggraaf wrote:

> Guys, I tried to keep the below as polite and forthright as possible, but it 
> degenerates in places and reading and rereading, I don't really see the 
> benefit of removing some of the language that might be considered offensive  
> or abridging my comments.  I really feel this needs to be said, not for the 
> purpose of offending, but for the purpose of taking what I feel is the right 
> stance. 
>  
> Hi Mark,  this is bad...  Very very bad.  There are glaring inaccuracies in 
> this release.  I sincerely hope you did not send it to any public forums 
> other than gw micro customer base.  I've quoted what I want to draw your 
> attention to in my comments, but left the entire article below for people to 
> read in it's entirety.
> 
> Article 6: You wrote,
> "what incentive would Apple have to make their screen reader work with 
> Microsoft Office and what incentive would Microsoft have to make their screen 
> reader work with iTunes?" 
> This Demonstrates a lack of understanding on how the other side works.  
> Windows is not mac OS, and mac OS is not windows.  On the mac side, you have 
> a screen reader, but you also have a fully accessible operating system.  The 
> libraries and API's used to build programs generate accessible programs, 
> which are then read and interpreted by an accessible operating system, which 
> then sends information to voiceover... or a talk box...  or a TTY machine... 
> Or whatever.  For now, Microsoft has chosen to make office for mac 
> inaccessible at great pains to themselves. Apple and adobe have a love hate 
> relationship, and so adobe products on the mac are hit and miss for 
> accessibility users and non alike.  As the system develops though,  It will 
> eventually become impossible to build a program on the mac platform that is 
> inaccessible to apples universal access design.  As such, all software 
> written for macs will eventually be accessible, whether you are blind, deaf, 
> dyslexic, paraplegic, or have any other disability.  We may have to chase 
> every version of ITunes on the windows side, but eventually office for mac 
> will be accessible whether ms likes it or not, unless they simply choose to 
> scrap office for mac development before things get to that stage.  We still 
> have a ways to go.
>> 
>> 
> Article Seven: you wrote,
> "In addition, GW Micro is the only screen reader manufacturer to host and 
> moderate an email discussion list.  This list is a great resource that allows 
> our customers to discuss technical issues and questions with GW Micro’s 
> technical support team as well others in the Window-Eyes community."
> This is incorrect.  NVDA developers run their own user support group exactly 
> like GW Micro's.  The lead developer of the Espeak software was also a 
> regular contributor when I was there, and There should be a brlty developer 
> on there by now.  Apples accessibility team also monitors the macvisionaries 
> user group.  While they don't usually participate, hundreds of feature 
> requests that get bandied about the group are implemented with every new 
> release.  I know for a fact that they are watching that group because they 
> have posted publicly there on occasion, and the fact that they are usually 
> quiet doesn't mean they are ignoring their customer base.  I believe duxbury 
> systems moderates it's own groups, and I'm sure there are others.
> 
> Article 9:  This made me furious when I read it because it demonstrates an 
> appalling amount of sheer ignorance.  The statements are categorically false, 
> and should be retracted immediately before they generate well deserved ill 
> feelings against the company you represent.  I'd like to say, I have been an 
> apple user for 2 and a half years.  before that I was a very happy 
> window-eyes user, and though I seldom actually use the product these days, I 
> still keep up my sma, and my switch to apple was entirely driven by 
> dissatisfaction with windows, and in no way reflects any dissatisfaction with 
> window-eyes or GWMicro.  I still continue to enjoy supporting and training on 
> window-eyes and I'm confident recommending it to clients.  I'm still pretty 
> mad though.  You wrote:
>> "GW Micro believes that having a free screen reader as part of the operating 
>> system does a disservice to Blind computer users."
>> 
> That's an extremely shaky position to be in, and I'll topple you in a second. 
>  For now, I want to say that if it wasn't for governemnt funding, I wouldn't 
> have window-eyes.  I bought it well before the days of the payment plan.  
> Last Christmas, I bought a brand new operating system from apple including a 
> fully functional screen reader for $35 Canadian.  A new window-eyes upgrade 
> and a copy of win7 would have cost me just over $300 Canadian, $195 for the 
> upgrade from WE6 to 7, and $120 for a copy of win7 home premium.  not that I 
> think the window-eyes upgrade was not good value for money, but if one 
> doesn't have $300 to spend, then they just don't have. it.  If Ontario's 
> rather dubious funding system were to vanish tomorrow, the number of blind 
> people using mac here would go up 500 times in the next year.
>> "The relatively small size of the screen reader market does not allow 
>> Microsoft or Apple to invest the amount of resources that accessibility 
>> truly deserves."
>> 
> This is so non-visionary, it would be hilarious if it wasn't so inflammatory 
> .  Accessibility is not about blind people.  We do this all the damn time and 
> it's the most selfish stupid thing I've ever heard.  I'm saddened to hear it 
> spewing out of my screen reader from a company I respect.  OK, you serve 
> blind people, and blind people are a small market, especially blind people 
> who work or go to school or whatever.  I mean, most people who are blind have 
> macular degeneration which sets in between the ages of 60 and 70.  They still 
> want to use computers,, but their needs are not extravagant.  In a world 
> where 1 per sent of the total population is blind, I'm the freak of nature 
> who was just born with RP.  The odds against are astronomically high.  So, 
> whenever this subject comes up, it always saddens me to hear people natter 
> about how small the blind community is and all the trials and tribulations 
> involved in providing accessibility.  Hello world, is anybody listening?  I'm 
> going to say something really profound here.  You won't want to miss this.  
> The world, does not, revolve, around, blind people.  There are, other people, 
> who need, accessibility, besides, you john blind person.  There are deaf 
> people out there.  Milionds of normal looking people on the street that you 
> walk by every day have learning disabilities.  There are people with 
> musculature and fine motor problems., people who don't have all of their 
> limbs, or maybe they only have two fingers on one hand.  The number of 
> disabilities that inhibit access and the number of potential users that 
> benefit from a universally accessible design is limitless.  It's not about 
> building a screen reader so that apple can sell more computers to blind 
> people, although they are doing a phenomenal job of that.  It's about 
> building a computer that can be used by anyone, regardless of their 
> disability.  When you look at it that way, the economics make more sense.  GW 
> micro builds stuff for blind people, and that's great.  They do a good job of 
> building stuff for blind people.  But apple is building stuff for everyone, 
> regardless of disability, and they are doing a good job at it.
> 
>> "Without a major change in Microsoft or Apple’s infrastructure, they would 
>> be ill-prepared to develop a strong and evolving screen reader as well as 
>> provide the type of support that is often required by screen reader users."
>> 
> Wrong again.  Or at least, if a change was needed, it happened in apple, and 
> the signs started showing 5 or 6 years ago.  That means the actual change you 
> speak of probably took place many years before that.  Window-eyes is a very 
> good product.  Certainly better than it's closest windows counterpart, but my 
> friend, voiceover is getting to be at least as good as window-eyes, and if 
> the position of GWMicro is truly that apple will never build a full featured 
> competitive screen reader then you had better get your head out of your 
> collective asses or the wave is going to sweep this company away.  Voiceover 
> offers  access to the web which is at least as robust as window-eyes or it's 
> competitor except for adobe flash which is mostly adobe's fault.  Voiceover 
> offers read-write braille support via usb and bluetooth for at least 25 
> braille displays.  Voiceover has a non-proprietary full featured scripting 
> model using apple script which is a part of mac OS.  Voiceover even has truly 
> useful features that window-eyes does not yet have.  For example, window-eyes 
> does not provide full access or as far as I know, any access at all to the 
> multi-touch trackpad on windows PC's.  You can not use jesters in window-eyes 
> to control your pc, a feature which many blind mac users have come to rely on 
> once past the learning curve.
> As far as the support goes, I can take my computer into any apple store or 
> apple reseller and they will sit down in front of me and fix my problem.  If 
> they don't know what the solution is, they will look it up.  There are a lot 
> of people supporting apple.  Apple hires individuals based on a huge array of 
> factors, and they generally manage to finddgood people.  It is possible to 
> have a bad tech support experience with apple, but it's also possible to have 
> the same with GW, or in deed any company.  Support is a hard job.  When 
> things aren't going your way it can be extremely stressful for both the 
> support person and the one being supported.  It's important to be careful 
> about how you criticize some one else's support or decry your own.  Although 
> I really think GW has very good support overall, I would hesitate to pick out 
> any one company and say, "that one has the best support".  Still, I get face 
> to face, one on one attention for my problems and questions from apple.  I 
> can have training from the apple store if I want, and for less than what GW 
> would charge.  I can't even get GW's training courses here, much as I'd love 
> to have them.  In order to bring the courses here, I have to find 5 to 10 
> people who want the course and have the money to pay for it, find a venue to 
> host it, and so on.  I've read the review of window-eyes training courses.  
> It made me drool, but I don't think it's accurate at all to say that a 
> mainstream provider can't give blind customers the attention they need.
>> "Without competition from screen reader manufacturers like GW Micro there 
>> will be no incentive for Apple or Microsoft to include a feature-rich and 
>> powerful screen reader into their operating system."
>> 
> Well I think we've put pay to the fully functioning nonsense.  Competition 
> isn't bad.  I'm for sure grateful I had a choice between jaws and window-eyes 
> back in the day.  It's saved me a lot of frustration.  I'm for sure grateful 
> I had a choice between mac and windows, cause even though I work a job, I'm 
> not exactly the most wealthy guy in the world, and I have to watch it.  I'm 
> glad the vinux project is doing so well, and I love looking forward to the 
> new release of NVDA every year.  It would be really tough for any one to come 
> in and compete with apple though.  How do you beat some one in the market 
> when they offer a universally accessible operating system?  I guess there is 
> vinux, but it's a tough sell.  Now you are talking around in circles, because 
> first you say that there's no way a mainstream company can build and support 
> a full functioning screen reader, and Then you say that competition from 
> companies like GW Micro is driving microsoft and apple accessibility..  This 
> is ridiculous.  You can not have it both ways.  In fact, my info is that full 
> accessibility was tried by MS back around the turn of the century, and it got 
> squashed by the NFB, who incidentally, did a huge hack job on Voiceover when 
> Leopard came out and was forced to print retractions, after users 
> demonstrated numerous statements made by the organization to be completely 
> false.  Wherefore, no one was interested in mac OS 10 until apple made it 
> interesting, and now it's competitive after many years of work and revision.  
> Where were GWMicro and Freedom Scientific back in OS10.1?  Serving the 90% 
> windows community and being paid rather well for doing so, while apple took 
> the initiative and built something.  So both of these statements trip over 
> eachother and fall flat on their faces.
>> 
>> GWMicro has so many good things to offer blind users, and I'm sorry that no 
>> one else showed up for the show down; However, If you publish something like 
>> this to a wider community, then what you have to offer is going to get lost 
>> amid all the inaccurate, contradictory and inflammatory statements about 
>> other companies and the blind community.  This is not the way, and I very 
>> much hope you will reconsider.
>> 
>> 
> Regards,
> 
> Erik Burggraaf
> Check out my first ever podcast tutorial, Learn braille using the braille box.
> Visit http://www.erik-burggraaf.com and click podcasts to read more and 
> subscribe.
> 
> On 2010-09-01, at 2:28 PM, [email protected] wrote:
> 
>> 
>> Earlier this summer, the Information Access Committee invited GW Micro, 
>> Freedom Scientific, Serotek, NVDA and Apple to participate in the Future of 
>> Screen Readers discussion panel at the 2010 ACB convention in Phoenix 
>> Arizona.  When the time came for the discussion panel, GW Micro was the only 
>> screen reader manufacturer that showed up to participate.  In fairness, 
>> Serotek and NVDA attempted to participate via Skype but were unable to do so 
>> because of Internet connectivity issues in the hotel conference area.  As 
>> for the others, Freedom Scientific declined to participate and Apple did not 
>> even acknoweldge the invitation sent by the Information Access Committee.   
>> GW Micro would like to take this opportunity to publicly respond to the 10 
>> questions asked of each participant and you can find the ten discussion 
>> panel questions along with our responses below:
>> 
>> 1.  Each of your companies has a different business model for marketing and 
>> selling your screen reader.  Based on this model, describe how your product 
>> is expected to impact the overall market for screen readers.
>> 
>> GW Micro’s business model is driven by the needs of our customers and screen 
>> reader users all over the world.  Our goal is to make current versions of 
>> the Windows operating system and all Windows-based applications fully 
>> accessible.
>> 
>> This is accomplished by three methods.  First, we try to make Window-Eyes as 
>> flexible as possible so that the operating system and user applications will 
>> be completely accessible and usable “out of the box” without having to 
>> perform any screen reader customization or scripting.  Second, we offer 
>> users the ability to create set files which can be used to customize and 
>> enhance the speaking environment of an application that might not be fully 
>> accessible out of the box.  The task of creating set files in Window-Eyes 
>> can be easily accomplished using an intuitive user interface.  Lastly, we 
>> allow you to customize the operating system and applications based on a 
>> user’s specific needs.  This is done by providing the most powerful 
>> scripting abilities of any screen reader currently available.   Unlike the 
>> competition, Window-Eyes scripting uses the industry standard approach of 
>> COM Automation which allows state-of-the-art programming languages to 
>> harness the full power of Window-Eyes and create a seamless computing 
>> experience for the end-user.  More than 200 Window-Eyes scripts are already 
>> available for use and can be downloaded for free directly from Script 
>> Central (www.gwmicro.com/sc).  
>> 
>> With over 90% of computers running a Windows operating system and the 
>> increasing popularity of Windows 7, we expect that there will continue to be 
>> strong demand for a stable, secure and flexible Windows-based screen reading 
>> solution in the marketplace.  In addition, we expect that Window-Eyes will 
>> continue to grow in popularity as more people learn about the powerful 
>> scripting capabilities as well as the screen reader’s unmatched stability.   
>> It is also important to mention that GW Micro was the first and still the 
>> only screen reader manufacturer to offer a payment plan.  We believe that 
>> the Window-Eyes payment plan has had a dramatic impact on the screen reader 
>> market by making a powerful screen reader like Window-Eyes affordable to 
>> people on fixed incomes as well as others who find themselves in a difficult 
>> financial situation. 
>>  
>> 2.  The role of computing has shifted dramatically in the past few years 
>> with much computing being done either remotely—through some kind of 
>> cloud-based virtual operating system—or virtual machines via products such 
>> as VMware.  Going forward, tell us about your strategy to support remote and 
>> virtual computing with your screen reader.
>> 
>> GW Micro worked diligently to be the first screen reader to support remote 
>> computing.  This was accomplished by working very closely with Citrix and 
>> Microsoft to make sure their remote access technologies would be accessible 
>> with Window-Eyes.  This allowed screen reader users access to remote 
>> computers using software like Remote Desktop for the first time in screen 
>> reader history.  GW Micro has also spent considerable time and effort to 
>> make sure that both fat and thin client computing is fully supported.  In 
>> addition, GW Micro continues to expand Window-Eyes support for virtual 
>> computing platforms including VMWare, Virtual PC, Virtual Box and Parallels. 
>>  Moving forward, our strategy will be to continue to work very closely with 
>> leading technology firms that provide remote and virtual computing solutions 
>> to ensure that these products continue to be fully accessible with 
>> Window-Eyes.
>> 
>> 3.  As you know, braille is absolutely vital to many aspects of the lives 
>> that we live as people who are blind or visually impaired including 
>> education, employment, and literacy.  How do you imagine support for braille 
>> can be improved in your product?
>> 
>> GW Micro understands the importance of Braille and Braille literacy in the 
>> Blind and visually impaired community.  In addition, Braille is essential 
>> for a computer user who is Deaf-Blind and GW Micro is proud to report that 
>> many of the leading advocates in the Deaf-Blind community prefer Window-Eyes 
>> as their screen reader of choice.  This is in part because of our attention 
>> to detail found in the Window-Eyes Braille support with features like Quick 
>> Message and Speech Box mode.  Another benefit of our Braille support is that 
>> Window-Eyes Braille output can be customized and presented in three 
>> different ways or modes:  Structured, Line and Speech Box.  These three 
>> modes give the user the flexibility to control how Window-Eyes will present 
>> information on the Braille display based on their individual Braille reading 
>> preferences.  For example, in Line mode, all of the text and controls of a 
>> dialog box will be displayed on the same line of Braille instead of 
>> displaying each text item and control on a separate line.  By displaying all 
>> of the information found in the dialog on one line of Braille, the user can 
>> access all of the information very quickly without the need to continually 
>> scroll down line by line.
>> 
>> Moving forward, we are very optimistic about the future of Braille and 
>> Window-Eyes Braille support.   Because of the advanced scripting abilities 
>> of Window-Eyes, Braille display manufacturers like Handy Tech have created 
>> powerful scripts allowing users to make better use of their Braille 
>> displays.  In addition, innovative features being introduced in Braille 
>> displays like Active Tactile Control (ATC) will allow users to interact with 
>> their applications in more efficient ways without having to move your 
>> fingers away from the Braille display.  
>> 
>> GW Micro is constantly striving to make sure any and all Braille displays 
>> are supported by Window-Eyes.  GW Micro and many other leaders in assistive 
>> technology have chosen to support the OpenBraille initiative.  The focus of 
>> this initiative is to develop a universal standard which will allow for any 
>> Braille display to work with any screen reader automatically.  Regretfully, 
>> not all screen reader manufacturers support this initiative which is 
>> negatively impacting the affordability and compatibility of Braille displays 
>> and screen readers.  For more information, please feel free to review the 
>> two insightful blog posts made by Doug Geoffray, the lead developer of 
>> Window-Eyes, on the Braille driver signing issue found at 
>> http://www.gwmicro.com/blog/index.php/all/?title=a-thought-on-braille-driver-signing
>>  and 
>> http://www.gwmicro.com/blog/index.php/all/?title=more-thoughts-on-braille-driver-signing&more=1&c=1&tb=1&pb=1.
>>   In addition, if you would like to sign the petition to voice your 
>> opposition to the “Secure and Compatible Braille Display Initiative” which 
>> in our opinion will only serve to harm the Braille reading community as a 
>> whole, please visit: http://www.petitiononline.com/brl4all/.    
>> 
>> 4.  The future role of the World Wide Web is often described as that of a 
>> highly interactive, media-rich desktop.  As we move into the era where this 
>> role becomes more and more evident with the gradual implementation of such 
>> technologies as AJAX and those collectively known as HTML5, what challenges 
>> do you foresee your screen reader facing?  What opportunities do you imagine 
>> these interfaces to bring?
>> 
>> GW Micro feels that the opportunities presented by emerging web technologies 
>> such as ARIA and HTML5 will be truly amazing as long as web authors are 
>> given the necessary strategies and tools needed to make their web content 
>> accessible in an efficient manner.  GW Micro will continue to work closely 
>> with companies and organizations that create web and accessibility standards 
>> as we strive to make the web as accessible as possible.
>> 
>> The biggest challenge that we currently face is making the transition from 
>> reading simple static web pages to web pages and web applications that are 
>> much more complex and dynamic.   This challenge cannot be overcome by adding 
>> a few lines of code or writing a few simple scripts.  Instead, GW Micro will 
>> invest a significant amount of time and resources to completely re-write the 
>> Window-Eyes Browse Mode giving users the power and flexibility needed to 
>> access the web content of both today and tomorrow.  GW Micro plans to 
>> include our new web support in the next major release of Window-Eyes, 
>> version 8.
>> 
>> 5.  With rapid changes, often dramatic at times, in operating systems, 
>> browsers, and other technologies, screen reader users express frustration 
>> that they are unable to take advantage of the technologies used by their 
>> sighted peers for months—if not years.  In addition, the interaction model 
>> for each screen reader may differ significantly.  What collaborative steps 
>> can you take to reduce the lag and different interaction modalities for 
>> increased benefit to users?
>> 
>> In the past, it was not uncommon for screen reader users to have to wait 
>> several months before a new operating system or application would become 
>> accessible.  GW Micro was not satisfied with this paradigm so we took the 
>> necessary steps to make sure that major applications and operating systems 
>> are supported on day one.  This is accomplished by working very closely with 
>> the application developers during design time to ensure that their 
>> applications are fully accessible with a screen reader.
>> 
>> GW Micro has a strong reputation for working closely with key application 
>> developers in an effort to provide full access to applications at the time 
>> they are made available to the public.  The list of software companies that 
>> GW Micro has collaborated with over the years includes Microsoft, Apple, 
>> IBM, Adobe, Citrix and many others.  
>> 
>> Microsoft is at the top of the list because we strive to provide full access 
>> to every version of Windows before or as soon as it is released to the 
>> public.  In fact, Microsoft contracted with GW Micro to write the Display 
>> Chain Manager (DCM) which set the precedent for collaboration between a 
>> screen reader manufacturer and a commercial technology giant like Microsoft. 
>>  Window-Eyes was the first screen reader to support Windows Vista because 
>> during a two week porting lab at Microsoft, GW Micro was the only screen 
>> reader manufacturer to send our software engineers for the entire two week 
>> period.  Because of our extra efforts, Microsoft decided to use Window-Eyes 
>> to demonstrate the accessibility of Windows Vista prior to the official 
>> release of the operating system.  Window-Eyes was also the first screen 
>> reader to support Microsoft Office 2007 and 2010 because we worked directly 
>> with the Office team to ensure full accessibility.
>> 
>> Our collaborative efforts with Adobe and Macromedia led to Window-Eyes being 
>> the first screen reader to support both PDF files and Flash content.  In 
>> addition, Window-Eyes was the first screen reader to support Citrix and 
>> Terminal services because GW Micro was the first screen reader manufacturer 
>> to work with Citrix and Microsoft to make these tools accessible.
>> 
>> Moving forward, GW Micro’s strategy will be to continue to work side by side 
>> with leading software developers so that accessibility incorporated into the 
>> design and development of future operating systems and applications.
>> 
>> 6.  Imagine that you are participating on a panel 5 years from now.  What do 
>> you hope you can tell us about the screen reader space and the role of your 
>> screen reader in it?
>> 
>> While companies like Microsoft and Apple will continue to integrate 
>> accessibility into their operating systems, we feel that GW Micro and other 
>> screen reader manufacturers will still have an important role to play in the 
>> market.  This holds true because competition has been proven to drive 
>> creativity and innovation.  Without competition from companies like GW 
>> Micro, Microsoft and Apple will have no incentive to make their screen 
>> readers work with competing technologies.  For example, what incentive would 
>> Apple have to make their screen reader work with Microsoft Office and what 
>> incentive would Microsoft have to make their screen reader work with iTunes? 
>> 
>> Many people are optimistically waiting for a utopia where all applications 
>> and technologies are accessible from day one because commercial technology 
>> vendors will build accessibility into their products.  While this might 
>> sound like an ideal solution to the accessibility issues we face today, 
>> history has shown us that technology evolves too quickly for this to be 
>> possible in all cases.  Because of this, screen reader pioneers like GW 
>> Micro will still play a very important role in developing the most 
>> innovative solutions to solve the accessibility problems inherent in 
>> commercial technologies.  
>> 
>> GW Micro has been a pioneer in the screen reader industry for over 20 years 
>> and its founders, Doug Geoffray and Dan Weirich have been developing 
>> assistive technology for Blind and visually impaired computer users since 
>> the early 80’s.  We have the experience and knowledge required to develop a 
>> powerful screen reader and properly support our customers.  If Apple and 
>> Microsoft are the only companies left offering a screen reader in the 
>> future, you can rest assured that screen readers will only be capable of 
>> what an Apple or Microsoft want them to instead of what screen reader users 
>> actually need them to do.  In contrast, GW Micro will continue to pioneer 
>> innovative and customer driven solutions and add to our “list of firsts” as 
>> new operating systems and applications are developed. 
>> 
>> 7.  Training and support are essential for most screen reader users.  What 
>> innovative steps can you take in the future to ensure that your users have 
>> the best training and support available?  What are some challenges are you 
>> likely to face?
>> 
>> GW Micro has a unique training model that is not matched by any of our 
>> competitors.  GW Micro offers two types of Window-Eyes training: 
>> individualized one-on-one phone training as well as hands-on group training. 
>>  
>> 
>> Our phone training is the perfect training option for someone who would like 
>> personalized training that can be setup around their schedule and at an 
>> affordable cost.  You can read more about our phone training by visiting: 
>> http://www.gwmicro.com/Training/Phone_Training/.
>>   
>> GW Micro also travels around the country conducting hands-on Window-Eyes 
>> training classes that cover basic and intermediate Window-Eyes skills.   
>> These classes have been extremely successful and were recently reviewed and 
>> recognized by the American Foundation for the Blind’s AccessWorld online 
>> publication.  You can read the glowing review written by Deborah Kendrick by 
>> visiting: http://www.afb.org/afbpress/pub.asp?DocID=aw110305.    
>> 
>> With the introduction of Window-Eyes scripting, GW Micro has launched 
>> hands-on Window-Eyes scripting training classes as well.  These classes give 
>> individuals an opportunity to learn how to download, configure and use 
>> Window-Eyes scripts as well as how to start writing your own Window-Eyes 
>> scripts.  GW Micro offers both a Beginner/Intermediate scripting class as 
>> well as an Advanced scripting class.  You can read more about our script 
>> training by visiting: http://www.gwmicro.com/Training/Script_Training/.
>> 
>> GW Micro has a reputation for offering superior technical support and this 
>> is accomplished by having a dedicated group of technical support 
>> representatives and engineers to help our customers troubleshoot and resolve 
>> any problems that they may encounter.  Unlike other companies, you are 
>> always going to speak to a real person when you call us for support.  In 
>> addition, GW Micro is the only screen reader manufacturer to host and 
>> moderate an email discussion list.  This list is a great resource that 
>> allows our customers to discuss technical issues and questions with GW 
>> Micro’s technical support team as well others in the Window-Eyes community.
>> 
>> Moving forward, GW Micro would like to continue to use and deploy new 
>> solutions that take advantage of remote computing and emerging web 
>> technologies so we can continue to improve and enhance the support and 
>> training we provide.   For example, GW Micro is actively using social media 
>> outlets including Twitter, Facebook, YouTube and Flickr to increase our 
>> outreach and exposure to the community.  In addition, GW Micro gives 
>> everyone the ability to review and rate scripts at Script Central 
>> (www.gwmicro.com/sc), participate in forums dedicated to accessibility 
>> (www.gwmicro.com/forum) as well as to contribute to online documentation 
>> (www.gwmicro.com/wiki).  
>> 
>> At GW Micro, we don’t just provide assistive technology solutions; we are an 
>> active member of the Blind and visually impaired community.  GW Micro hopes 
>> to pass along our knowledge and expertise to a new generation of assistive 
>> technology trainers, consultants and end-users.  We are optimistic that our 
>> model for training and support will lead to a growing and prosperous 
>> community of Window-Eyes users all over the world.  
>> 
>> 8.  What are the top three things you would tell developers who develop 
>> software, websites, and interactive environments?
>> 
>> First, we would recommend software developers introduce accessibility at 
>> design time using existing standards instead of creating new standards or 
>> trying to retro fit accessibility into the application or website after the 
>> fact.  This should reduce development costs and greatly enhance the 
>> accessibility of the application.   Second, we would encourage software 
>> developers to work directly with accessibility leaders such as GW Micro.  
>> This can lead to more commercial software being fully accessible “out of the 
>> box” with screen readers.  Lastly, we would tell developers that they should 
>> have Blind and visually impaired users test their software for accessibility 
>> and usability before releasing the product.  We believe that this strategy 
>> would help software companies better understand the unique perspective of 
>> Blind and visually impaired computer users and encourage them to fix 
>> accessibility issues found in their software before it is released.
>> 
>> 9.  By introducing a screen reader as an integral part of the operating 
>> system available for every user and at no additional cost, Apple has changed 
>> the dynamics of the screen reader industry.  What changes need to occur for 
>> Microsoft to bring about a similar model for Windows?  What reasons are 
>> there for not taking such a step?
>> 
>> GW Micro believes that having a free screen reader as part of the operating 
>> system does a disservice to Blind computer users.  How many people dropped 
>> their dedicated screen reader in favor of Microsoft Narrator when it first 
>> came out in Windows or now that it has been around for more than a decade?  
>> The relatively small size of the screen reader market does not allow 
>> Microsoft or Apple to invest the amount of resources that accessibility 
>> truly deserves.  Without a major change in Microsoft or Apple’s 
>> infrastructure, they would be ill-prepared to develop a strong and evolving 
>> screen reader as well as provide the type of support that is often required 
>> by screen reader users.   Without competition from screen reader 
>> manufacturers like GW Micro there will be no incentive for Apple or 
>> Microsoft to include a feature-rich and powerful screen reader into their 
>> operating system.
>> 
>> 10.  As a developer of a screen reader, what to you is the most frustrating 
>> aspect of being in this market?
>> 
>> GW Micro’s biggest frustration is not being able to make all of our 
>> customers’ applications and the web pages they browse fully accessible.  
>> With the growing use of accessibility standards by software developers in 
>> conjunction with the powerful scripting capabilities and increased 
>> flexibility of Window-Eyes, we are optimistic that we will eventually be 
>> able to reach our goal of making all of our customers’ applications and 
>> favorite web pages fully accessible. 
>> 
>> 
>> If you reply to this message it will be delivered to the original sender 
>> only. If your reply would benefit others on the list and your message is 
>> related to GW Micro, then please consider sending your message to 
>> [email protected]
>>  so the entire list will receive it.
>> 
>> GW-Info messages are archived at 
>> http://www.gwmicro.com/gwinfo. You can manage your list subscription at 
>> http://www.gwmicro.com/listserv
>> .
>> 
> 
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