They did this with my trecker when I got the unit a couple of years ago,
humanware is so lazy and incompetent. They sent me the unit labeled as knew
but when I opened the box, they stuck an older unit in there! I had to send
the whole unit back so they could replace it with the latest version. But
they sent me the dell even after they stopped supporting it and refused to
send the new PDA. So I refuse to do business with them now. Heather
----- Original Message -----
From: "erik burggraaf" <[email protected]>
To: <[email protected]>
Sent: Saturday, December 11, 2010 11:29 AM
Subject: Re: My Eyepal demo is here.
Hi Mary, it's the weekend, so I'm assuming nothing's open. I have to go to
humanware for support since it's there unit. You can bet your life I'll be
on the phone to my contact first thing Monday morning. Not only did I get
no mac software, but neither did I get current windows software. I've got
1.0 and they're on 1.2.
Now I'll grant you it's been running in my virtual machine, but still, I've
had at least 6 or 8 crashes in the hour I've been using it. The previous
and next page commands don't seem to be working. The quality of the speech
is nowhere near what the synthesizers are capable of. It's fine for
scanning regular black and white, but it doesn't do so well with pamphlets.
The documentation is sketchy, and the tutorial videos are impossibly boring.
I'm sure I'd like this thing better if I had the most up-to-date software
for my current platform of choice and documentation that was complete and
didn't suck.
Right now though it's just not impressing $2000 worth out of me.
Best,
Erik Burggraaf
User support consultant,
Now posting occasionally on twitter at eburggraaf,
1-888-255-5194
http://www.erik-burggraaf.com
On 2010-12-11, at 10:09 AM, Mary Otten wrote:
Hi Eric,
Did you try calling abisee to see about getting the Mac software? I
thought I had read somewhere that you could get it as a download, although
I sure didn't see any downloads on their site. I figured maybe they sent
folks a link or something when you actually bought the unit. I know that
when you order, you have to pick between windows or Mac software; they
don't ship both which, frankly, given the cost of the device, seems just a
bit ridiculous. Its not like they had to actually write mac-specific
software that takes advantage of voiceover. Good luck with it.
Mary
Mary Otten
[email protected]
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