Hi,

couldn't it just have been user error?  I know plenty of people who were able 
to redeem their free upgrade to Lion with no problems at all.  They just 
clicked a link, filled out the information needed, and were given a redemption 
code for the Mac app store.

Ricardo Walker
[email protected]
Twitter & Skype: rwalker296
www.mobileaccess.org

On Aug 31, 2011, at 1:29 PM, Paul Erkens wrote:

> Hi Chris Blouche,
> Well where things fell down was, when my friend called the apple store at the 
> time he was ready for lion. When he took his mac home from the store, he was 
> told that whenever he was ready for lion, all he had to do was call them, and 
> they would give him a link and everything would be just fine. And indeed, yes 
> he got a link, but it kept coming back with no goes. He had to enter his 
> physical address, that is one of the things I remember, and to begin with, 
> his address was not recognized. And so it went on and on. Until I came up 
> with the idea to give him my Lion installer, because the app store in the 
> end, was not going to give it to him for free, even though he was eligible. 
> And then you came with the info that such a thing is doable and okay, so next 
> week we'll see.
> Paul.
> On Aug 31, 2011, at 6:19 PM, Chris Blouch wrote:
> 
>> This is also typical Apple in that if you buy hardware just before a new OS 
>> release they will give you a way to upgrade to the new release for free. In 
>> the old days it was probably a coupon or something (not having ever timed my 
>> purchase to fall in that window) but it sounds like the new modern app store 
>> way has glitches in handling this.
>> 
>> Curious where things fell down? Did they give you some kind of gift code to 
>> download Lion for free?
>> 
>> In the end, it probably doesn't matter. The license was legit even if you 
>> had to get the installer through another channel.
>> 
>> CB
>> 
>> On 8/30/11 3:59 PM, Paul Erkens wrote:
>>> Ray,
>>> Well Ray, Chris B just gave me the piece of knowledge I needed, so it will 
>>> probably be worked out soon. It hasn't been done yet.
>>> On Aug 30, 2011, at 9:57 PM, Ray Foret Jr wrote:
>>> 
>>>> Did you eventually get the thing solved?
>>>> 
>>>> 
>>>> Sincerely,
>>>> The Constantly Barefooted Ray!!!
>>>> 
>>>> Now a very proud and happy Mac user!!!
>>>> 
>>>> Skype name:
>>>> barefootedray
>>>> 
>>>> Facebook:
>>>> facebook.com/ray.foretjr.1
>>>> 
>>>> 
>>>> 
>>>> On Aug 30, 2011, at 2:30 PM, Paul Erkens wrote:
>>>> 
>>>>> Hi Ray,
>>>>> No he bought a macbook pro at the time lion would come out within 2 
>>>>> weeks. In that time, sl was still installed on new macs, but in those 
>>>>> weeks you would get a free lion license with the mac. However, how to get 
>>>>> that license working was a problem. But legal it was, yes. In other 
>>>>> words, he bought the mac 2 weeks before lion, and apple then gave sl 
>>>>> installed, but because the new os would come so soon, he was eligible for 
>>>>> lion as well.
>>>>> Paul.
>>>>> On Aug 30, 2011, at 9:26 PM, Ray Foret Jr wrote:
>>>>> 
>>>>>> Uh, Paul,
>>>>>> 
>>>>>> Question.  You say your friend got Lion for free?  I sort of hate to ask 
>>>>>> this; but, was this a legal legitimate acquisition of Lion?
>>>>>> 
>>>>>> Seems to me something doesn't quite add up here.
>>>>>> 
>>>>>> 
>>>>>> Sincerely,
>>>>>> The Constantly Barefooted Ray!!!
>>>>>> 
>>>>>> Now a very proud and happy Mac user!!!
>>>>>> 
>>>>>> Skype name:
>>>>>> barefootedray
>>>>>> 
>>>>>> Facebook:
>>>>>> facebook.com/ray.foretjr.1
>>>>>> 
>>>>>> 
>>>>>> 
>>>>>> On Aug 30, 2011, at 2:19 PM, Paul Erkens wrote:
>>>>>> 
>>>>>>> Hi Chris b,
>>>>>>> Thanks for the info. Regarding license issues, we did the right thing 
>>>>>>> but it was terribly cumbersome. In the time slot where lion was about 
>>>>>>> to come out, my friend in a neighbouring country bought himself a 
>>>>>>> macbook pro. It came with sl, but he got lion for free as soon as it 
>>>>>>> would come out. To our disappointment though, getting the lion license 
>>>>>>> on to his computer did not work out. We called is apple store and they 
>>>>>>> gave us instructions, but no luck. We lost an afternoon and a night 
>>>>>>> struggling with it. So, I will give him my lion installer next week, 
>>>>>>> and help him install it over skype on another windows machine. So yeah, 
>>>>>>> he did the right thing. But the support from the apple store, how to 
>>>>>>> get the lion license my friend already payed for at his purchase, on to 
>>>>>>> his machine, was bad. Knowing that all lion installers are the same, 
>>>>>>> will solve our issue, so thanks a lot. Again. By the way, this 
>>>>>>> experience of not getting good help from an apple store is rare, at 
>>>>>>> least in my experience being a macbook owner, it never happened before.
>>>>>>> 
>>>>>>> Paul.
>>>>>>> On Aug 29, 2011, at 6:40 PM, Chris Blouch wrote:
>>>>>>> 
>>>>>>>> Apple has never, to my knowledge, tracked their OS installs with 
>>>>>>>> serial numbers or the like. So you can install a single image onto 
>>>>>>>> multiple machines and they trust you will do the right thing as far as 
>>>>>>>> purchasing licenses.
>>>>>>>> 
>>>>>>>> CB
>>>>>>>> 
>>>>>>>> On 8/27/11 8:45 AM, Paul Erkens wrote:
>>>>>>>>> Teresa,
>>>>>>>>> Do you happen to know if the Lion installers are personalized with a 
>>>>>>>>> serial number or something else? I.e., once I have my Lion installer 
>>>>>>>>> downloaded, can I install that without any trouble on to someone 
>>>>>>>>> else's mac, to avoid having him download all of it? Just wondering.
>>>>>>>>> Paul.
>>>>>>>>> On Jul 21, 2011, at 5:11 PM, Teresa Cochran wrote:
>>>>>>>>> 
>>>>>>>>>> I think it's simply a matter of getting used to new ways of doing 
>>>>>>>>>> things, as happens with any change. I'm quite happy, even with mail. 
>>>>>>>>>> I like the new way of navigating it. It's more like navigating a 
>>>>>>>>>> webpage in Safari now. I know I can change it, but I'm going to keep 
>>>>>>>>>> using it this way and see if I get used to it. The only problem I'm 
>>>>>>>>>> having is downloading the install again, so I can put it onto a DVD. 
>>>>>>>>>> I didn't realize it would self-destruct. I've gotten download 
>>>>>>>>>> errors, but assume that's the servers going nuts.
>>>>>>>>>> 
>>>>>>>>>> Anyway, the gist is that change is always a gamble, IMO …
>>>>>>>>>> 
>>>>>>>>>> Teresa
>>>>>>>>>> On Jul 21, 2011, at 7:51 AM, Ricardo Walker wrote:
>>>>>>>>>> 
>>>>>>>>>>> In a word, No.  lol.  At least in my opinion.  The mail issues are 
>>>>>>>>>>> very real.  You can get around most of them but issues they are.  
>>>>>>>>>>> But besides mail, I don't think there's much to complain about.  
>>>>>>>>>>> And keep in mind, one something as big as a new OS comes out, most 
>>>>>>>>>>> posts are going to be people needing help.
>>>>>>>>>>> 
>>>>>>>>>>> Ricardo Walker
>>>>>>>>>>> [email protected]
>>>>>>>>>>> Twitter&  Skype: rwalker296
>>>>>>>>>>> www.mobileaccess.org
>>>>>>>>>>> 
>>>>>>>>>>> On Jul 21, 2011, at 9:52 AM, Ray Foret Jr wrote:
>>>>>>>>>>> 
>>>>>>>>>>>> To speak frankly, all these issues I'm reading about, (especially 
>>>>>>>>>>>> the issues with mail) make me wonder now just whether or not I 
>>>>>>>>>>>> should pay $29.95 and upgrade to Lion or not.  Could it quite 
>>>>>>>>>>>> possibly be that all these problems people are having result from 
>>>>>>>>>>>> trying to learn a new OS without having much in the way of manuals 
>>>>>>>>>>>> or guidance?  Could it quite possibly be that there are faster and 
>>>>>>>>>>>> better ways of doing things than have been found so far?  Now 
>>>>>>>>>>>> somewhat skeptical.
>>>>>>>>>>>> 
>>>>>>>>>>>> 
>>>>>>>>>>>> Sincerely,
>>>>>>>>>>>> The Constantly Barefooted Ray!!!
>>>>>>>>>>>> 
>>>>>>>>>>>> Now a very proud and happy Mac user!!!
>>>>>>>>>>>> 
>>>>>>>>>>>> Skype name:
>>>>>>>>>>>> barefootedray
>>>>>>>>>>>> 
>>>>>>>>>>>> Facebook:
>>>>>>>>>>>> facebook.com/ray.foretjr.1
>>>>>>>>>>>> 
>>>>>>>>>>>> 
>>>>>>>>>>>> 
>>>>>>>>>>>> 
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