Thanks for checking into this for me.

Best wishes,

Jonathan

On Nov 15, 2011, at 6:49 AM, Les Kriegler wrote:

> Well, my son just informed me that a revised website will roll out on 
> December 9 for JetBlue.  There may also be an iPhone app as well coming 
> around the same time.  What's unclear is whether accessibility issues will be 
> addressed.
> 
> Les
> On Nov 14, 2011, at 3:05 PM, Mika Pyyhkala wrote:
> 
>> Hi,
>> 
>> There are known accessibility issues with the main JetBlue web site.
>> You may be able to get parts of it to work with various browser and
>> screen reader combinations, but other features may not work at all.
>> One feature where there is no work around is the flash based check in.
>> 
>> JetBlue is working on an internal accessibility initiative, but it
>> still would be good for them to hear from blind consumers about the
>> accessibility of the web site.  You may want to tweet them
>> @JetBlue
>> if you are on Twitter, or contact them in a written form in some way.
>> 
>> You should be able to book flights using
>> http://mobile.jetblue.com
>> (although if you use this site from an iPhone the language preference
>> is set to Pollish)
>> 
>> I believe for a promotion you can also use:
>> http://mobile.jetblue.com/promo
>> (for instance today there is a 20% off promo code) I think its all upper case
>> 20FORYOU
>> 
>> They also have a reservations  special services Help Line available at
>> 855-232-5463 (855-ADALine)
>> where the agents will be familiar with waiving the booking fee for
>> blind passengers with accessibility issues.  These agents will also
>> readily be able to book web fares if you have an accessibility issue.
>> If you call the main 800-JetBlue phone number they likely won't be as
>> familiar with accessibility issues or especially with booking web
>> fares over the phone.
>> 
>> Even if you book through the special services desk, you can tell them
>> you do not want a special service request SSR in your record.  If you
>> have an SSR in your record it flags you in their system as being
>> blind, and it also prevents you from using the online check in.
>> 
>> Much of my work in the NFB has to do with airline issues, and I
>> regularly work with the DOT and the various airlines.  There is an
>> NPRM right now having to do with airline web site and kiosk
>> accessibility which DOT is seeking public comment on.
>> 
>> Best,
>> Mika Pyyhkala
>> @pyyhkala
>> 
>> 
>> 
>> On 11/14/11, Jonathan C. Cohn <[email protected]> wrote:
>>> Hello,
>>> 
>>> I was having some difficulty with the popup choices presented by the JetBlue
>>> website when using Webkit, and since I have heard wonderful praises from
>>> Kevin about chrome, I decided to give it a chance to make the site work.
>>> 
>>> I got to the first edit box, entered IAD  (for Washington International
>>> Dulles Airport) and was told there was a table with Washington Dulles in it.
>>> I attempted to select on that link and chrome went into high CPU and Best
>>> wishes,
>>> 
>>> Died.  Can anybody successfully get flight searches to work from the
>>> JetBlue web site?
>>> 
>>> Let me know what you did.
>>> 
>>> Thanks,
>>> 
>>> Jonathan
>>> 
>>> 
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