this might sound a little terse but... Do I have a sign pasted to my forehead that says "STUPID"?!? I wrote to you requesting a real human contact, not an apparently machine generated boilerplate.
now for the gist of my complaint: 1. previous versions of Skype on the "iDevices" (such as the iPhone, iPad and iPod) had this accessibility feature. so, why not the new version? it appears that your team left out this very important feature. I do not care if this was an accidental omission or by deliberate design. the fact is that it is a deliberate slap in the face for every blind or print impaired individual on the planet that uses one of these devices (there are more than 5 million of us so far). also, the fact that all I received for my efforts (besides not being able to read my text messages) is poor customer service. any reasonable company will have some staff on hand to handle special cases such as I. so far, your team has not done so (as evidenced by your boilerplate response). thus, I am forced to try and find an older version and reinstall it to my iphone just to get back what I had. this is entirely unacceptable. I don't want to have to escalate this, but if you continue to be unresponsive, I will be left with no choice but to contact microsoft customer support (as microsoft is the new parent company of Skype). so, do me the favor of at least respecting my request and put back the accessibility your application previously had. -eric oyen. * this message will be carbon copied to the blind community that has a vested interest in accessibility. As I am one of the parties involved, I invoke my right to use the information contained herein under the fair use directive of the US Copyright Act.. On Dec 15, 2011, at 2:49 PM, Skype Customer Service wrote: > Hello Eric, > > Thank you for contacting Skype Customer Service. > > We understand that you would like to do a follow up on the Voice over feature > of Skype for it's latest version. Please allow us to assist you. > > We regret to inform you that unfortunately this feature is not currently > available in Skype. > > We will pass on your request to our development team for consideration and > potential inclusion in a future release. > > We appreciate your feedback and will definitely look into it. > > However, implementing changes and creating new features can take time, which > means that the suggestions you make today might not be available in the near > future. > > Please be patient while we work to make Skype even better. > > Should you need more assistance, feel free to contact us again. > > Best Regards, > > Ivan C. > Skype Customer Service > > Get Live Chat Support. > > Available now with a Premium Day Pass or Subscription. > > Our specialist operators are ready to help you with anything you need. > > Click here to find out more. > > Please be cautious of any unsolicited emails claiming to be from us, > requiring your account details and requesting urgent action. Patches and > upgrades from Skype are only available at http://www.skype.com or from the > Skype application itself - never anywhere else. > > This electronic message contains information from Skype, which may be > privileged or confidential and is intended for use only by the individual(s) > or entity named above. Any disclosure, copying, distribution or use of the > contents of this information by unauthorised person(s) is strictly > prohibited. If you have received this electronic message in error, please > delete it and notify me immediately, using the contact details above. > > > > > --- Original Message --- > From: Eric Oyen <[email protected]> > Received: 12/16/11 4:41:55 AM GMT+08:00 > To: [email protected] > Subject: regarding inaccessibility of skype in Ios 5 > > gentlemen, > I don't want a form letter response or a "we are looking into the matter" > letter. > > what I want from you is to re-implement you already have the code and API > calls to work with voiceover (as whitnessed by the previous versions prior to > the current release) so why leave them out. > > as a reminder, we the blind make up a considerable chunk of your userbase > across the various platforms (iOS, OS X, Windows, Linux and Android). thats > roughly 12% of your userbase that you are about to leave out in the cold. > > so, you need to be aware that an update to turn back on the accessibility > features is not a request, its a demand. > > now, some like me, use the Skype in/ Skype out feature (that actually costs > money) and not allowing me to use that functionality is tantamount to > shooting yourselves in the foot. that is REAL MONEY you are abandoning for no > good reason. > > > -eric > > > ------ Please do not remove your unique tracking number! ------ > <<#1435730-2257231#>> -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/macvisionaries?hl=en.
