That's a good question. I wonder if there is a clause somewhere in that 60+ page terms of use policy that no one reads stating a limit on refunds.
I don't think you should let this one experience put you off. Every company has its share of support cases run a muck. Overall, I'd say apple support does better than most. Best, Erik Burggraaf Introducing Ebony Consulting business card transcription service, starting at $0.45 per card or $35 per hundred cards. Ebony Consulting toll-free: 1-888-255-5194 or on the web at http://www.erik-burggraaf.com On 2012-08-27, at 6:28 PM, Maria Chapman wrote: > Hi Chris. > > Thanks for the warning. > > Kind of makes a person weary of buying a really expensive app, without > knowing it is accessible. $30 or $40 dollars is a lot when you really don't > have a lot of money. So is there a limit on apps you can get a refund for? > > mmm. > > > regards > Maria and crew from australia > email: > [email protected] > check out > www.powerradio104.us > where we play lots of great music > > > > On 28/08/2012, at 7:57 AM, "Christopher-Mark Gilland" <[email protected]> > wrote: > >> No not necessarily. >> >> Let me tell you all a story about that. >> >> This pissed me off roaylly! to no ends! I wasn't gonna make any stink about >> this, but seeing you mention it, I think I will, to warn people. >> >> 99.999% of the time, I've had no problems with Apple, but in this case, it >> got so bad, I almost went to the NFB with this matter. I hope the jacko who >> is responsible for this gets his arse canned! Sorry to say it like that, >> but this! fumes me! So here's what happened. >> >> Over the corse of last year, I've bought several things both from the Mac >> app store, as well as from the I O S app store. More, the ladder, but who's >> counting. You all have to firstly understand something before I go further. >> I don't know about you guys, I'm not wealthy, but I make enough each month, >> where I can at least hash a few CD's from ITunes, and a few good apps from >> either store. It's not something I do every day, no, but I do it enough >> where Apple probably likes me pretty good from a financial standpoint by >> now. LOL! So, I get this app for my IPhone, I'm sorry, I don't remember >> what it was, but the point isn't what it was, the point is, bottom line, it >> wasn't accessible. I tried for a few hours straight playing with the thing >> trying to get it to work, but no matter what I did, it just would not do it. >> Oh, oh oh oh, I do remember now what it was, actually! That's? right. It >> was the Tindale HOuse Publishing official Life Application Bible app. I >> know there're others that are accessible, but I really like this >> translation, but I won't get into a theological reason why here as it's >> totally irrelavant. Point is, it was about $29.99 for the app. Just call >> it 30 bucks. So, I write >> >> [email protected] >> >> And I explain to them my situation, I'm blind, I strictly rely on Voiceover, >> this app is not at all accessible. I had no way first of trying the app, as >> the developer offered no trial. I then kindly asked for a refund. Mind you >> carefully, that it had not exceeded the 24 hour period. >> >> I think about a week went by, roughly, and I heard absolutely nothing back. >> Neither did I see any ITunes credit in my account, and my bank statement >> showed absolutely no refund activity being posted/clearing. Later that day, >> I tried another ap from the Mac! app store, that one I definitely do not >> recall. It too was completely inaccessible. i remember it being some sort >> of an alarm clock, but don't recall the name of it. I wanna say Alarm Clock >> Pro, but don't quote me. That was $19.99. Just call it 20 bucks. Again, >> still within the 24 hour period, I write them, and hear nothing after a full >> week on either case. So yeah, now two weeks have gone by since my first >> initial request. Plus now I'm... just call it $50 short. I call Apple >> Accessibility, and tell them the scoop, and ask if they can try to help me >> reach a resolution. So, they get on the live chat client on >> >> support.apple.com/itunes >> >> and chat on my behalf with a representative. Well, first off, the rep was >> very very snotty. Told the accessibility rep to tell me that I should know >> being I got no response that my requests had been rejected/denied. When we >> posed the question of why, they said, well, he's made too many refund >> requests over the corse of the year. Egg! effin, skeuze me? OK, so over 12 >> months let's see... Navigon North America when they went through their >> little phaise where the accessibility got badly broken, it's been since >> fixed by the way, and what... maybe 2 other apps, plus maybe one movie I >> rented on my Apple TV which was corrupted, and didn't play correctly, plus >> and album I bought that stated it was one thing, and it wound up being >> miscatelogged? So, maybe what, 4 things, two of which definitely! were not >> my problem? Again, remember, we're not talking over a week or a month's >> time here. We're talking over a full calendar year! They then said, we're >> sorry, but tell the gentlemen our decision is final, and for this year no >> matter what the content, we refuse to give him any further refunds >> regardless circumstance. That's when the accessibility rep ramped things up >> a bit with fire under their feet, and asked them, what the heck was I >> supposed to do!? The app wasn't Voiceover friendly, and I had no way ahead >> a time to know that. I even told the rep to let ITunes support know, if it >> was only say a $1.99 or so app, I'd be more willing to just say screw it, >> and eat the payment, as I'd only be out like what... 3 bucks?! but I'm now >> out 50 frickin dollars! I'm not taking a denial for an answer. I was ready >> to call my bank and dispute the charge if they continued their BS. Finally, >> they said flat out, oh, he's blind? The rep helping me confirmed >> affirmatively. They then said, well we don't offer help, nor give refunds >> to blind people. I, hit, the, roof! I'm surprised the people in Molasia! >> didn't hear a scream! I, was, l'livid! The rep and I asked for them to >> send the chat session over to a supervisor to take over. They refused and >> disconnected the session altogether. >> >> The gentlemen in accessibility transfered me over to customer relations, and >> actually even at first during the warm transfer stayed on the phone with me >> to back me up on my story and confirm that he too confirms that this really >> happened. This way it's not just he said they said. They hear both my >> side, as well as the apple rep's side. Then he hung up, keeping me on the >> line with CR. I told them flat out, that most likely I'd be getting a >> lawyer from the NFB, not because I'm out $50. I couldn't care two cents >> less about that! I told them that what I! was concerned about was there >> discriminating comments about not helping quote: blind people. Oh, this >> lady who took over the call, blesser heart, she, was, furious! She took >> ownership, and asked me what she could do within reason to prevent me from >> getting the NFB involved. I told her nothing. Eiother way they were gonna >> be notified of things, however if they don't want a lawsuit, possibly, then >> for one thing, I want a personal apology sent to me either via e-mail, or >> better yet over the phone directly from the exact rep who made those >> comments, and I want you on the line when they do it. Either that or, I >> want a full refund, preferably both the above. She then told me, I'll do >> you even better than that, Mr. Gilland. I'll give yu a full refund not >> through the Apple ITunes Store, but I'll over ride that and give it to you >> directly, plus, I'll also give you any item from the ITunes store free >> shipping over night delivery to of anything up to the %50 value. >> >> So, I accepted both offers. About a day later my item did arrive, and I got >> a personal call from that same lady in CR. She had the rep on the line as I >> requested. She apologized, though I didn't honestly hear any sincerity in >> her voice, but I'm not gonna speculate that. She told me that though I'd >> been compensated on the CR level, she felt the need to make it up directly, >> so, she applied a $50 credit to my ITunes, which I did see on my end >> reflected as soon as I hung up. >> >> Bottom line in this Sogga is: be careful. You might get a refund, yes, >> Erick, but, don't count on it. >> >> Chris. >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/macvisionaries?hl=en. > > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/macvisionaries?hl=en. -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. 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