Chris,
Another thing you may want to consider aside from what Ricardo suggested,
related to the level of iTunes volume, is potential lead the way that the
video was encoded, I don't know much about video encoding, but I'm sure
that VLC has alternative decoders, that may be able to handle the audio
better than iTunes. i personally never use iTunes for video watching, and
always have VLC on hand if I need to watch a video. Just a suggestion, oh
yeah, and how is the audio using QuickLook, by pressing the on the file in
the finder?
Michael

On Tuesday, May 21, 2013, Ricardo Walker wrote:

> Hi,
>
> is iTunes volume turned up as well as system volume?  iTunes volume can be
> adjusted by command up and down arrow.
>
> Ricardo Walker
> [email protected] <javascript:;>
> Twitter:@apple2thecore
> www.appletothecore.info
>
> On May 21, 2013, at 9:40 PM, "Chris Gilland" 
> <[email protected]<javascript:;>>
> wrote:
>
> > OK, I'm quite an advanced Mac user, having had my macbook for now just
> over 2 years, plus playing with mac systems long before that, plus having
> my mac mini now for just over 3 months, and this month giving my mother a
> mac mini for her birthday, so yeah... that should be saying something, but,
> I confess guilty as charged, this is driving me nuts!  I can't faddum this
> at all!  So here's the situation I'm facing.  I have an MP4 video file of
> Rescue 9 1 1 which I downloaded.  due to legality reasons, I'm not gonna
> reveal from where, but the bottom line is, if I play the file in VLC, I can
> crank the level way up and get it to almost a comfortable level, but if I
> bring up the video on either ITunes, Quicktime, Quicklook, or my Apple TV
> 3rd generation and try playing it, the picture quality is perfectly fine,
> but the audio level is extremely! and I do mean, extremely! quiet!  Even
> turning off Itune's audio enhancer isn't helping.  No, I do not have sound
> check enabled.  It's totally weird! as I can crank it way up in vlc, and it
> sounds great! but if I put it through Itunes, even turned all the way up,
> it's only about literally! 35 to 40 percent as loud as it was in VLC.  This
> is totally! crazy!  I can't even for the remote life a me! put any logic
> together of why on earth it's doing this!
> >
> > I suppose I could knock the thing into ProTools, and pop that level on
> the audio side of things up a bit, but that still! doesn't really resolve
> the problem in a whole.  Frankly, this shouldn't be happening in general, I
> wouldn't think.
> >
> > Chris.
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