True. I'm actually on hold now, and the rep I am waiting for said he is not sure and will have to look into this. I am hoping that, once he discovers there is no policy in place for this situation, he can submit it, or tell me where I should On Sep 11, 2013, at 12:01 PM, CHUCK REICHEL <[email protected]> wrote:
> Hi Alex & List, > The squeaky wheel gets the grease! > If more people take this pro active stance Apple will realize money is to be > maid even with our small market! > SO! Call call and email! > > > CHUCK REICHEL > [email protected] > www.SoundPictureRecording.com > 954-742-0019 > GUFFAWING :) > In GOD I Trust > > On Sep 11, 2013, at 11:04 AM, Alex Hall wrote: > >> Apple's accessibility number is: >> 1 (877) 204-3930 >> Note that, just as with standard support, you will be asked for your >> product, serial number, and so on. Just get to a human and explain you have >> a policy question, not a tech support question, and you should be okay. I >> have not yet done this - I'm waiting for a response to my email. Depending >> on how that goes, I will or will not call them. >> On Sep 11, 2013, at 10:54 AM, Ray Foret jr <[email protected]> wrote: >> >>> Perhaps if we called the Apple Accessibility number? This might perhaps be >>> a good time to provide it: however, I don't happen to have it just now. >>> >>> >>> Sent from my mac, the only computer with full accessibility for the blind >>> built-in! >>> Sincerely, >>> The Constantly Barefooted Ray >>> Still a very proud and happy Mac and Iphone user! >>> >>> On Sep 11, 2013, at 9:39 AM, Alex Hall <[email protected]> wrote: >>> >>>> I agree, and I just wrote to them. I did not copy and paste your message, >>>> but I did ask for clarification on their policies, and if they plan to >>>> address accessibility during the app submission/review process. I, too, >>>> urge everyone to do the same. Don't forget to call them as well, since it >>>> might work better if you talk to a human, or even ask for a manager to get >>>> your point across if the rep does not seem to get what you mean. >>>> On Sep 11, 2013, at 10:33 AM, Neil Barnfather - TalkNav >>>> <[email protected]> wrote: >>>> >>>>> That is my view and I sincerely hope that many of us will support it and >>>>> write to Apple. >>>>> >>>>> >>>>> >>>>> Regards, >>>>> >>>>> Neil Barnfather >>>>> >>>>> Talks List Administrator >>>>> Twitter @neilbarnfather >>>>> >>>>> TalkNav is a Nuance, Code Factory and Sendero dealer, as well as an Apple >>>>> iOS, Macintosh and Android accessibility specialist. For all your >>>>> accessible phone, PDA and GPS related enquiries visit www.talknav.com >>>>> >>>>> URL: - www.talknav.com >>>>> e-mail: - [email protected] >>>>> Phone: - +44 844 999 4199 >>>>> >>>>> On 11 Sep 2013, at 15:27, Ray Foret jr <[email protected]> wrote: >>>>> >>>>>> This is so well written as is, that barring the personalization of it, I >>>>>> think it could well stand as it now exists. This is a measure which all >>>>>> blind Apple users should support. >>>>>> >>>>>> >>>>>> Sent from my mac, the only computer with full accessibility for the >>>>>> blind built-in! >>>>>> Sincerely, >>>>>> The Constantly Barefooted Ray >>>>>> Still a very proud and happy Mac and Iphone user! >>>>>> >>>>>> On Sep 11, 2013, at 8:58 AM, Neil Barnfather - TalkNav >>>>>> <[email protected]> wrote: >>>>>> >>>>>>> The below should prove a concern to all Apple accessibility feature >>>>>>> users, and I would urge as many of you who can do so, to please write >>>>>>> to Apple yourselves to express your concern along the same lines where >>>>>>> possible… ([email protected]). >>>>>>> >>>>>>> For years now Apple has led the way in accessibility standards and >>>>>>> application of methods in interacting with all of its product range. >>>>>>> Internationally within many disability arenas Apple is celebrated as >>>>>>> the defacto standard and is widely acknowledged as users preferred >>>>>>> platform for persons with accessibility issues. >>>>>>> >>>>>>> Whether or not the App Store had an unofficial policy towards customers >>>>>>> with accessibility needs or not, is unknown to me. What I am aware of >>>>>>> is that where I've bought Apps which turn out not to be accessible, >>>>>>> Apple App Store has always been prompt to refund the purchase >>>>>>> immediately without question. >>>>>>> >>>>>>> Since Apple do not enforce accessibility standards, nor in anyway >>>>>>> whatsoever offer a method of a disabled user to know whether or not an >>>>>>> App is, or is not, accessible in advance of purchase, this seemed to be >>>>>>> a most reasonable compromise. >>>>>>> >>>>>>> However, in correspondence over the past week with Apple iTunes support >>>>>>> staff via e-mail in relation to an App I have purchased which is >>>>>>> inaccessible, Apple's stance has been both surprising and frankly >>>>>>> highly dismissive of our needs and vulnerability when using Apple's App >>>>>>> Store. >>>>>>> >>>>>>> I have been point blank refused a refund upon this occasion, with staff >>>>>>> suggesting that I could leave a review for the App which others could >>>>>>> read, and or write to the developer. Whilst I understand that the >>>>>>> second suggestion may illicit a positive response, and sometimes it >>>>>>> does… In many instances developers haven't even heard of Voice Over let >>>>>>> alone understand what it does and how they aught to address compliance >>>>>>> with Apple's Accessibility API's. >>>>>>> >>>>>>> Of course, the best approach would be for Apple to make compliance with >>>>>>> its Accessibility API's a requirement for all new Apps being approved >>>>>>> to the App Store, indeed a range of other options would also work, such >>>>>>> as; a discount on the 30% cut that Apple takes for compliant Apps, a >>>>>>> penalty higher fee (35% etc) for those that do not comply and perhaps >>>>>>> indicating with a marker in the App store which Apps do meet the >>>>>>> requirements. >>>>>>> >>>>>>> Since Apple do none of these, despite so publicly professing to up >>>>>>> holding and supporting some of the most well implemented accessibility >>>>>>> innovation and support seen in the industry, it seemed like a fair >>>>>>> compromise that Apple voluntarily and without complication offered a >>>>>>> refund to customers who had accessibility needs where an App proved to >>>>>>> be inaccessible. >>>>>>> >>>>>>> The situation now, though is that Apple is refusing in an >>>>>>> uncompromising and frankly shocking way to refund such purchases, with >>>>>>> patronising and unsympathetic suggestions as to how we, as blind users, >>>>>>> go about reviewing Apps etc. >>>>>>> >>>>>>> I would ask that Apple firstly developed a robust policy in this >>>>>>> regard, and secondly, reviews options as to improving the compliance >>>>>>> uptake of developers within their iOS and Mac App Stores. >>>>>>> >>>>>>> So that I can convey your response to the ViPhone, Macvisionaries and >>>>>>> other Apple Accessibility user forums promptly, I would sincerely >>>>>>> appreciate your earliest feedback and response on this issue. >>>>>>> >>>>>>> Yours kindly. >>>>>>> >>>>>>> Regards, >>>>>>> >>>>>>> Neil Barnfather >>>>>>> >>>>>>> http://www.NeilBarnfather.com >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> Regards, >>>>>>> >>>>>>> Neil Barnfather >>>>>>> >>>>>>> Talks List Administrator >>>>>>> Twitter @neilbarnfather >>>>>>> >>>>>>> TalkNav is a Nuance, Code Factory and Sendero dealer, as well as an >>>>>>> Apple iOS, Macintosh and Android accessibility specialist. For all your >>>>>>> accessible phone, PDA and GPS related enquiries visit www.talknav.com >>>>>>> >>>>>>> URL: - www.talknav.com >>>>>>> e-mail: - [email protected] >>>>>>> Phone: - +44 844 999 4199 >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> You received this message because you are subscribed to the Google >>>>>>> Groups "MacVisionaries" group. >>>>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>>>> an email to [email protected]. >>>>>>> To post to this group, send email to [email protected]. >>>>>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>>>>> For more options, visit https://groups.google.com/groups/opt_out. >>>>>> >>>>>> >>>>>> -- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups "MacVisionaries" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>>> an email to [email protected]. >>>>>> To post to this group, send email to [email protected]. >>>>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>>>> For more options, visit https://groups.google.com/groups/opt_out. >>>>> >>>>> >>>>> -- >>>>> You received this message because you are subscribed to the Google Groups >>>>> "MacVisionaries" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send an >>>>> email to [email protected]. >>>>> To post to this group, send email to [email protected]. >>>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>>> For more options, visit https://groups.google.com/groups/opt_out. >>>> >>>> >>>> >>>> Have a great day, >>>> Alex (msg sent from Mac Mini) >>>> [email protected] >>>> >>>> >>>> >>>> >>>> -- >>>> You received this message because you are subscribed to the Google Groups >>>> "MacVisionaries" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an >>>> email to [email protected]. >>>> To post to this group, send email to [email protected]. >>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>> For more options, visit https://groups.google.com/groups/opt_out. >>> >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "MacVisionaries" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> To post to this group, send email to [email protected]. >>> Visit this group at http://groups.google.com/group/macvisionaries. >>> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> >> Have a great day, >> Alex (msg sent from Mac Mini) >> [email protected] >> >> >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at http://groups.google.com/group/macvisionaries. >> For more options, visit https://groups.google.com/groups/opt_out. > > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/groups/opt_out. Have a great day, Alex (msg sent from Mac Mini) [email protected] -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/groups/opt_out.
