Hello, 

I just used Safari and logged into Bookshare with my user email and password. 
It took 2 attempts, but it did work on the second time. I am using a MBA 2013 
edition with the OS of Mountain Lion. I only give you my specs to see if there 
is a difference in what you are using with your MacBook. HTH. 

Best, 
Eileen 
On Feb 20, 2014, at 10:20 AM, Christine Grassman <[email protected]> 
wrote:

> After an initial successful sign-in on my MacBook, I went back to the site 
> some time later and it asked for my password.  I have tried multiple times, 
> and I am positive the password is correct, but it keeps returning to the 
> log-in screen with the message "Sorry, an error has occurred."
> I tried clearing my history, but this did not work.  I have written to 
> Bookshare support, but past experience is that I will not hear from them for 
> some time.  Is anyone else experiencing this? 
> Christine
> 
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