On Thu, Oct 21, 2010 at 16:35, Patricia Fraser <[email protected]> wrote:
> > > And if users are rude and nasty to devs or packagers, then there won't > be a distro. So, we need to find ways to help both sets of people be > good to each other - understanding, polite and make sure that users get > to know which forums/MLs/IRC channels are the right ones to use, and > how to do proper bug reports, and devs/packagers know to show users > where to go for help/how to report bugs etc. > Yes, it is best not taken as an all/nothing issue. I think we need to find or invent a diversified structure, whith clear directions and rules, partly automatically enforced, partly by moderation. (And progressively automatise frequent problems dectected by moderators.) The aim is to : 1. prevent users from seeing no way to report problems, and those who think they have reported a problem from feeling nobody listens 2. prevent devs/packagers from beeing flooded There will probably be some trial and error involved, but if we succeed I think there will be a great payoff. I also think there will be a need, at least initially, for more moderators, and at different levels. > > Maybe we have a page where there's netiquette, the various places for > help, and the URL's in the footer of emails? and then we can politely > point to it, and invite people to continue the conversation in the > right place? > > yes > Cheers, > > - -- > Patricia Fraser > -- Frederic
