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On Mar 28, 2009, at 11:10 PM, Terri Oda wrote:
We often *have* the answers in the FAQ, people aren't always finding
them there, often because it hasn't occurred to them to look.
I was mentioned this to the last person who I helped with a Mailman
problem, and he offered this brilliant suggestion: Why don't we
print the FAQ (or at least the wiki link) with error messages
generated by mailman?
Just a quick "For more information on this error, consult the
documentation at http://wiki.list.org/x/Bw"; or something along those
lines.
I know, it's another line of work for the translators, and it won't
solve the problems that aren't heralded by error messages, but
hopefully it'll result in more people actually finding the
information they need on their own!
This is a very interesting idea. When you say "error messages" do you
mean e.g. Python tracebacks and such? In that case, we may not have
to worry about translators, for example we don't translate log messages.
It would mean going through various exceptions that Mailman raises and
adding information to tie it to a FAQ entry (or as you point out, more
easily just the top wiki link). Tougher would be to attach FAQ links
to exceptions that Python throws that percolate up to the top
interpreter loop. Still, it's a really interesting idea to pursue,
and it would make for a neat general Python facility.
Barry
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