Thanks Stephen and Mark.

I checked whether group and world have 'x' permission on every directory in the 
path to the files and found below:

root@lists:/var/lib/mailman3/templates# ll
total 12
drwxr-xr-x  3 list list 4096 Oct 10  2018 ./
drwxr-xr-x 12 list list 4096 Jan  9 05:08 ../
drwxr--r--  5 list list 4096 Mar 30  2021 lists/


root@lists:/var/lib/mailman3/templates# cd lists/
root@lists:/var/lib/mailman3/templates/lists# ll
total 20
drwxr--r-- 5 list list 4096 Mar 30  2021 ./
drwxr-xr-x 3 list list 4096 Oct 10  2018 ../
drwxr--r-- 3 list list 4096 Jan  8 01:14 [redacted].lists.[redacted].org.au/


root@lists:/var/lib/mailman3/templates/lists# cd 
p[redacted].lists.[redacted].org.au/
root@lists:/var/lib/mailman3/templates/lists/[redacted].lists.[redacted].org.au#
 ll
total 12
drwxr--r-- 3 list list 4096 Jan  8 01:14 ./
drwxr--r-- 5 list list 4096 Mar 30  2021 ../
drwxr--r-- 2 list list 4096 Jan 15 04:45 en/

So, group and world did not have 'x' permission to all the superordinate 
directories.


I didn't see anything relevant in mailman.log.

---------------------

I am not sure why the "list:user:notice:welcome" and  
"list:user:notice:welcome.txt" has different sizes even though they contain the 
identical welcome message.

I decided to delete these two files:
list:member:regular:footer
list:user:notice:welcome

Restarted services and tested again. -> issue still persisted.


Should I try giving group and world the 'x' permission for all superordinate 
directories?
Although my other mailing list has the same setup (no 'x' permission for group 
and world and it seems to be working fine.)

Thanks for your help.

Frances
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