(This AOL issue is exactly why I was asking about a global ban list for Mailman.)
On Saturday, April 03, 2004 3:40 PM, Brad Knowles wrote: > Here's another address for you, taken from the NANOG mailing > list: > > Carl Hutzler > Director, AntiSpam Operations > America Online Mail Operations > [EMAIL PROTECTED] > Carl Hutzler <[EMAIL PROTECTED]> Carl is the person to talk to. He's active on Spam-L[1] and he is a good guy. He does understand the reality of clueless users and he also deals with the flip side of the *real* spam inundating their system. If you deal with him objectively and courteously, he will do what he can to help. If you're a server owner or you lease an entire server, you can get on a list for spam notifications from AOL, ask him about the Complaint Feedback Loop. (Since the complaints are by the IP address for the outgoing mail server, if you are on shared hosting, you can't get the spam reports because they'd be about other customers, not just you.) I lease my own server and I'm on the AOL Complaint Feedback Loop. Every list I run is fan-related, all completely voluntary signups and the biggest list I host with over 1,200 people (about 200-300 AOLers) also requires a private email request to join the list so there's no mistakes, everything's confirmed opt-in and still AOLers report it as spam. I've even had AOLers email someone I host with a question and then report the reply as spam! When the monthly password reminders went out on the 1st, four AOLers reported them as spam. Since those have the individual's email address in the body of the message reported as spam, I could identify them and I removed all of them from the lists they'd been on. One emailed today asking why they got removed and I explained why, that they'd reported list mail as spam and so I had to remove them. I said they could rejoin as long as they understood that they could not report list mail or anything relating to their membership, like the monthly reminders, as spam and if they did, they'd be permanently banned. I did turn on VERP recently but with over 1,200 members and sometimes we get a posting with 10 parts or more, that clogged up my mail queue in a hurry and it took over a day to get all of it out to the list members so I turned it off again. I figure I'll mainly rely on catching people who report the monthly list reminders as spam. texas critter [1] For anyone who's interested, here's the url for Spam-L, it's a very technical discussion list aimed mainly at ISP and company network admins but it's open to anyone and it's an interesting window on email, it's not just as simple as clicking Send :) http://www.claws-and-paws.com/spam-l/ ------------------------------------------------------ Mailman-Users mailing list [EMAIL PROTECTED] http://mail.python.org/mailman/listinfo/mailman-users Mailman FAQ: http://www.python.org/cgi-bin/faqw-mm.py Searchable Archives: http://www.mail-archive.com/mailman-users%40python.org/
