After checking with individual AOL users off-list, we're starting to get responses such as the following. Seems to be some inconsistency in the details (gone completely or in spam folder, or some of both), but something definitely happened. We cannot comply with the whitelist requirements, so may have to unsubscribe all the AOL people and tell them to use a different email if they still wish to be on the list. That's kind of a bummer for them. Anyone have any human being contacts at AOL to try to resolve this with them?

John


Thank you for looking into this problem. I stopped receiving Divebums
messages a few weeks ago, right after AOL did an automatic update. Now I find the
Divebums messages in the new 'spam folder'. Good luck!

Its been a few weeks since I recieved any divebums mail, I found a  few
moved into my SPAM folder and moved them back.

The only reason I got this mail is because I looked in the spam mail box
and found it. Its been a very long time since i have recieved email for dive
bums and have been trying to figure out if its going to spam mail or if its
blocked in some way but if its happening to others then its not my mail
controls. Hpefully this helps I wish I could tell you more but i have gotten
some mail here and there but not much for at least a month or possible more.


I just got the list today for the first time since 8/21.
I hope it starts working again.

I am one of the people on AOL who stopped receiving Divebums email a
few weeks ago. I had no problem receiving mail from other addresses. I
called AOL a couple of times and they said they looked into it and could
find no problem on their end. I checked my spam folder numerous times and
there was no divebums email in there. Finally I unsubscribed myself from
the
divebums list, opened a hotmail account, and subscribed my self to
divebums
using the hotmail address. Since then I have had no problems receiving
divebums email at the hotmail address. (AOL is still my ISP). I hope this
info helps,



On Aug 31, 2004, at 3:00 PM, Brad Knowles wrote:

At 2:11 PM -0500 2004-08-31, John wrote:

Did AOL make some major change affecting Mailman a couple weeks ago? I
have a Mailman 2.1.5 list with 46 AOL members, all of whom appear to
have stopped receiving list messages.

AOL has a tendency to declare that sites are sending them spam and to start silently throwing all messages away that come from that site, sometimes on the basis of a single spam complaint from a single user.


Sometimes, that user is a legitimate member of a mailing list from that site, and mistakenly clicked on the wrong message and clicked the "report as spam" button. Sometimes that user doesn't remember subscribing to it, so they report the message as spam. Or, sometimes the user doesn't remember how to unsubscribe, so they report the message as spam.


There's not really anything you can do about this. You are subject to the whims of the clueless AOL users and the occasional fat-finger mistake.


Is there some setting we need to tweak? Have been running for years and
no problems other than the usual AOL spam controls getting tweaked without
the AOL subscriber's knowledge... but before it was always on a
case-by-case basis and we got bounces back...

The best you can do is apply to be a member of the AOL whitelist system. See <http://postmaster.aol.com/tools/whitelist_guides.html>.


--
Brad Knowles, <[EMAIL PROTECTED]>

"Those who would give up essential Liberty, to purchase a little
temporary Safety, deserve neither Liberty nor Safety."

    -- Benjamin Franklin (1706-1790), reply of the Pennsylvania
    Assembly to the Governor, November 11, 1755

  SAGE member since 1995.  See <http://www.sage.org/> for more info.



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