On Fri, 11 May 2012, Ralf Hildebrandt wrote:
On the other hand we're getting spam reports for list mails (not spam!) our users sent to a list. But since it's not spam we cannot actually do anything about those mails while the LIST ADMIN could easily unsubscribe the people reporting the spam.
Except the list admin may not know about this. Some people are just too lazy to unsubscribe from a list they double-opted into and report the mail as spam.
I had a situation where the organisation I was working for was having all mail sent from its server being completely blocked by a large American ISP, all on the back of one person's spam reports. They wouldn't even tell us what the address was. Fortunately I was able to figure out the address and the list from the headers of a message and remove the person in question. I'm not sure that I'dve been able to do this with a Mailman message, they were using inferior (IMHO) list software then.
The only way we could avoid this happening again was to subscribe to their feedback loop. Then we would receive the spam reports instead of them being immediately acted upon, under the understanding that we would act on them instead.
Of course, everyone has their own feedback loop, and if you care about getting mail through to big providers, you'll probably need to subscribe to all their feedback loops.
A good page with info on this and other issues is http://www.spamhaus.org/faq/section/ISP%20Spam%20Issues
HTH, Geoff. ------------------------------------------------------ Mailman-Users mailing list Mailman-Users@python.org http://mail.python.org/mailman/listinfo/mailman-users Mailman FAQ: http://wiki.list.org/x/AgA3 Security Policy: http://wiki.list.org/x/QIA9 Searchable Archives: http://www.mail-archive.com/mailman-users%40python.org/ Unsubscribe: http://mail.python.org/mailman/options/mailman-users/archive%40jab.org
