I had a customer with that problem. We ended up using individual emails
and adding the email address to the footer. I don't remember the field,
something user or user- something. I had a program to scan those
reports for the tag and provide the list of addresses to the list
manager. I think I ran it out of cron daily to scan the Maildir where
those bounces/complaints ended up.
I had the list manager for those lists change to individual emails so
that the email address could be added to the footer/signature as AOL and
others seemed to never strip that part off. AOL redacted the headers
making them useless for determining the address to remove.
On 6/17/2016 4:21 PM, Andrew Hodgson wrote:
Hi,
I would work with the provider in this situation. In my case I run several
lists which are all opt-in, but people click on the report as spam button in
Yahoo and AOL, causing issues. I have an agreement with the hosting provider
who run the network that if they get any complaints from AOL or Hotmail that
come through this route, that they forward them onto me and I unsubscribe them
from the list. With AOL it is difficult as they remove the original email
address who is complaining, Hotmail is OK and now Yahoo reports get sent to me
directly.
I send the list traffic through specific servers so that it doesn't affect
anything else.
Andrew.
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