Bruce,
I don't have a specific answer to your problem, but ask your user to add
your list to the "Safe User" (whitelist) in her email account. Might
help. Directions here:
https://www.clinicians-exchange.org/fix-hotmail-and-outlook-to-allow-safe-mailing-lists/
Thanks,
Michael
*Michael Reeder, LCPC
*
*Hygeia Counseling Services : Baltimore / Mt. Washington Village location*
*410-871-TALK / michael(at)hygeiacounseling.com*
*http://www.hygeiacounseling.com - main website.
*
On 4/6/2022 6:51 PM, Bruce Johnson via Mailman-Users wrote:
I don’t know about hotmail/msn specifically but Yahoo and AOL (if AOL actually
still exists!) are notorious for deciding for a user that something is spam and
generating a complaint. I know I’ve seen similar issues on another list I
manage (not using mailman, though)
On Apr 6, 2022, at 3:40 PM, Jayson Smith
<jayb...@bluegrasspals.com<mailto:jayb...@bluegrasspals.com>> wrote:
Hi,
I run a relatively low traffic Email list on my VPS at Linode. Twice within the last two weeks, I've
received an Email fromst...@hotmail.com<mailto:st...@hotmail.com> with the subject
"Complaint about message from XX.XX.XX.XX" where XX.XX.XX.XX is my IP. I'm signed up for
Microsoft's Junkmail Reporting Program, and this is the first time I've ever received a complaint
from them. Using message headers, I've identified the complainant to be the same list member both
times. The actual Emails fromst...@hotmail.com<mailto:st...@hotmail.com> have nothing in the
body, and the complained about message as an attachment.
Obviously I can't have complaints tarnishing my Email sending reputation, so I
contacted her to see if she was legitimately marking messages as spam/junk, or was
doing it by accident, etc. Her response is that she has never marked any Emails from
my list as spam or junk. In case it matters as far as the user interface goes, her
Email address is at the msn.com<http://msn.com> domain. Obviously *something*
has to be causing complaints to be generated, so if she's not doing it, what could be
causing this? Are there any automated processes at Microsoft that could cause a
complaint of this type to be generated? Is she somehow marking messages as spam or
junk without realizing it?
Thanks for any thoughts,
Jayson
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--
Bruce Johnson
University of Arizona
College of Pharmacy
Information Technology Group
Institutions do not have opinions, merely customs
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