On 18 Jan 2021, at 16:28, Sebastian Hagedorn wrote:
I have now bought a MailMate license and I have become a patron (at
the lowest level for now), but there are still unresolved problems.
In any case, thanks for the support!!
There seem to be three options for getting support:
• this mailing list
• the issue tracker (https://tracker.mailmate-app.com/tickets)
• direct feedback to [email protected]
That is correct.
I’m unclear on which is for what. I suppose the mailing list is
basically community support. I have used the list with some success
(thanks!), but for a few of my issues there was no reply.
I'm very much behind on going through mailing list emails which were not
replied by anyone else. Sorry about that.
I would’ve assumed the issue tracker to be the main “proper”
support method, but I see there are 1,188 open tickets!
Yeah, I'm not proud of that either.
That doesn’t instill a lot of
confidence in me that tickets are actually looked at. That leaves
“direct feedback”, which I have been hesitant to use, because it
feels so intrusive.
In your experience, should I use “direct feedback” for my
unanswered questions?
It's not intrusive when I don't react on the other channels. You could
even say I deserve it. Users prefer different ways to communicate and
therefore I don't enforce any strict rules, but it's natural that
* the mailing is for questions which other users are likely to be able
to answer,
* the ticket system is for long term feature requests/issues in the
current public release. (The user will be notified when the ticket is
updated.)
* direct email is for bug reports, in particular, in test releases and
for anything which is not suitable for a public forum.
As a general rule of thumb, the worse I seem to be at answering
emails/tickets the more likely I am to be working on MailMate itself.
Right now, I'm working on ironing out some bugs caused by recent changes
(cleanup) of the code. When that's finished, it's likely I expect to
have a test release available for the M1 macs.
Finally, for your most pressing issues it's quite alright to write me
directly to remind me about it. Again, I deserve it.
--
Benny
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