On Fri, Mar 18, 2016 at 2:35 PM, Hal Murray <[email protected]> wrote:
>
> How much is their non-delivery problem costing them? Be sure to include
> lost-time as well as charges that show up on a bill
>
Dealing with everyone except Microsoft took about 20 minutes. Over 8
years, this is the first time it's come up. Well under $100.
> An alternative thing to "give" would be getting infected and sending out
> spam.
>
They have 'special' software that only runs on Windows, so that's out of
the question.
>
> Is the spam going direct or through their mail server. If direct, some
> firewall rules might block that. If through the mail server, some volume
> limits might catch it sooner.
>
Yeah--they have a block on port 25 leaving their network excluding their
mail server.
In a way, I'm thankful that Microsoft is making it difficult to get
> delisted.
> It makes people think about the cost-shifting they are doing. They
> probably
> aren't thinking of it as cost-shifting, but at least they are becoming more
> aware of the problem.
By that logic, I'll start charging you $250 to get de-listed and you'll
become aware of the cost-shifting. ;)
That's why it's supposed to be cooperative. Once Company A starts putting
a huge burden on Company B, Company B will say 'screw it', your customers
can't e-mail me (or vice versa).
i.e. if I spam the hell out of your network and refuse to clean up my act,
you might block me permanently. If your customers complained, they would
probably accept "aarons-email-service.com is a spam outfit, so they are
blocked", or "aarons-email-service.com decided to block us and there is
nothing we can do about it".
No one accepts "sorry, you can't e-mail {Microsoft,Google} and there's
nothing we can do about it". The response will be "Ok, we're moving to
{Microsoft,Google}". Because they are too big to be at fault.
I remember a nasty bug with Chrome that caused printing problems on Windows
a few years back. Something to do with an update that caused the TCP port
to hang open and never close. Google said the fix would be out in ~2
months. It took about 30 minutes to find it, and when the customer asked
what the problem was, we said "Google released an update to Chrome that has
a printing bug in it". Well, the $50k accounting package the customer used
was Chrome-only (Firefox and IE simply would NOT work). The response from
the customer was "Yeah, right. You're fired." And they called in a
different IT company. The solution from the new IT company was brilliant:
"Your former IT company was stupid. I can't believe they put in these
crappy Supermicro servers. Buy these Dell servers instead and we'll
migrate you." 3 months later they finished the migration and obviously the
fix for Chrome had been released by then.
-A
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