A customer complained to me they haven't been able to e-mail outlook/hotmail users for "a while".
I talked with their IT department and they said "A few weeks ago we had a virus that spammed a bunch of people. We cleaned it up and got de-listed everywhere, but outlook.com is still broken". They gave up and turfed the issue to me (an outside consulting company). I set up a test account on outlook.com and tried sending several messages. After 30 minutes the messages aren't in my outlook.com inbox or spam folder. I manually dug through the (password protected) archives (which don't have a search feature) and gave up after hitting mid 2015. I only found: http://windows.microsoft.com/en-us/outlook/not-receiving-email ...which is totally useless and ends up leading me to a generic support page. (Strangely enough, I can search for "outlook.com unable to receive" and I can keep going in a loop forever.) Is there a better way of contacting Microsoft? Debug info: Mar 17 16:30:31 squid postfix/smtp[26744]: EB6401C4127: to=< darkpixe...@outlook.com>, relay=mx4.hotmail.com[65.55.92.184]:25, delay=0.87, delays=0.02/0/0.45/0.39, dsn=2.0.0, status=sent (250 < 20160317233030.eb6401c4...@mail.hamer-electric.com> Queued mail for delivery) Thanks, -A
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