Yup. “Open A Ticket…” here:
http://go.microsoft.com/fwlink/?LinkID=614866&clcid
(Yes, you should probably bookmark that for all
HotMail/JMRP/SNDS issues)
T1 (the robot) won’t be able to deal with it, so when it replies, reply to that
email and let T2 know what the core issue is.
Aloha,
Michael.
--
Michael J Wise | Microsoft | Spam Analysis | "Your Spam Specimen Has Been
Processed." | Got the Junk Mail Reporting
Tool<http://www.microsoft.com/en-us/download/details.aspx?id=18275> ?
From: mailop [mailto:[email protected]] On Behalf Of Michael Wise
Sent: Tuesday, April 19, 2016 2:41 PM
To: [email protected]
Subject: Re: [mailop] Removing a JMRP complaint feed from a previous IP owner
Just a heads-up that I am trying to get some clarification on this.
Will let y’all know when I have something to share.
☺
Aloha,
Michael.
--
Michael J Wise | Microsoft | Spam Analysis | "Your Spam Specimen Has Been
Processed." | Got the Junk Mail Reporting
Tool<https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fwww.microsoft.com%2fen-us%2fdownload%2fdetails.aspx%3fid%3d18275&data=01%7c01%7cmichael.wise%40microsoft.com%7c7222ba78001d481c739008d3689cd443%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=LQTqkOCezks%2fSywDDsV0pYsAtAEwzf%2b25Qo9jLrVzMo%3d>
?
From: mailop [mailto:[email protected]] On Behalf Of Syed Alam
Sent: Tuesday, April 19, 2016 8:37 AM
To: Mr. Frechette <[email protected]<mailto:[email protected]>>
Cc: [email protected]<mailto:[email protected]>
Subject: Re: [mailop] Removing a JMRP complaint feed from a previous IP owner
Thanks for your input @Frechette. In your case, you were the owner of both(old
and new) feeds.
In our case, we are the new owner of IPs. We are unable to reach previous IP
owner. Technically the previous IP owner rights should have revoked after the
new verified IP owner.
On Tue, Apr 19, 2016 at 4:58 PM, Mr. Frechette
<[email protected]<mailto:[email protected]>> wrote:
You're not alone! We had 2 IPs that we needed to change the FBL email address.
I would remove the IPs from the SNDS and JMRP on the original feed and attempt
to add them under a new feed. Every time I would do that, it would appear to
work and then on page refresh, revert back to the original settings.
What helped with us is to remove the IPs from the old feed (revoke access) and
wait a day. Then, add them under the new feed.
We did have to send multiple emails to request support and by providing
screenshots and even video of our actions helped to get someone to investigate
the issue. Not sure if it was a combination of support help and waiting
overnight, but that's how we got the new feed setup.
Justin Frechette
iContact
On Tue, Apr 19, 2016 at 10:30 AM, Syed Alam
<[email protected]<mailto:[email protected]>> wrote:
Does anyone have experience with removing a JMRP complaint feed from a previous
IP owner? Even though the old owner does not have access to the IPs, he is
receiving all complaints.
We see the old feed in SNDS, but are not allowed to manage it. We tried to
contact Outlook.com support(many times), but weren’t able to get past the “bot”
with standard replies. Any help is appreciated.
Thanks,
--
Syed Alam
[Image removed by sender.]
Postmastery
Amsterdam, NL
Skype: alam50
T: +31 20 261 0438<tel:%2B31%2020%20261%200438>
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--
Syed Alam
[Image removed by sender.]
Postmastery
Amsterdam, NL
Skype: alam50
T: +31 20 261 0438<tel:%2B31%2020%20261%200438>
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