Thanks Michael. We have received a response now and advised to contact [email protected] regarding JMRP queries/issues.
Message: 1 > Date: Tue, 19 Apr 2016 22:02:39 +0000 > From: Michael Wise <[email protected]> > To: "[email protected]" <[email protected]> > Subject: Re: [mailop] Removing a JMRP complaint feed from a previous > IP owner > Message-ID: > < > by2pr03mb411ef93e3c21d7a60107ea080...@by2pr03mb411.namprd03.prod.outlook.com > > > > Content-Type: text/plain; charset="utf-8" > > > Yup. “Open A Ticket…” here: > > http://go.microsoft.com/fwlink/?LinkID=614866&clcid > (Yes, you should probably bookmark that for all > HotMail/JMRP/SNDS issues) > > T1 (the robot) won’t be able to deal with it, so when it replies, reply to > that email and let T2 know what the core issue is. > > Aloha, > Michael. > -- > Michael J Wise | Microsoft | Spam Analysis | "Your Spam Specimen Has Been > Processed." | Got the Junk Mail Reporting Tool< > http://www.microsoft.com/en-us/download/details.aspx?id=18275> ? > > From: mailop [mailto:[email protected]] On Behalf Of Michael Wise > Sent: Tuesday, April 19, 2016 2:41 PM > To: [email protected] > Subject: Re: [mailop] Removing a JMRP complaint feed from a previous IP > owner > > Just a heads-up that I am trying to get some clarification on this. > Will let y’all know when I have something to share. > > ☺ > > Aloha, > Michael. > -- > Michael J Wise | Microsoft | Spam Analysis | "Your Spam Specimen Has Been > Processed." | Got the Junk Mail Reporting Tool< > https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fwww.microsoft.com%2fen-us%2fdownload%2fdetails.aspx%3fid%3d18275&data=01%7c01%7cmichael.wise%40microsoft.com%7c7222ba78001d481c739008d3689cd443%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=LQTqkOCezks%2fSywDDsV0pYsAtAEwzf%2b25Qo9jLrVzMo%3d> > ? > > From: mailop [mailto:[email protected]] On Behalf Of Syed Alam > Sent: Tuesday, April 19, 2016 8:37 AM > To: Mr. Frechette <[email protected]<mailto:[email protected]>> > Cc: [email protected]<mailto:[email protected]> > Subject: Re: [mailop] Removing a JMRP complaint feed from a previous IP > owner > > Thanks for your input @Frechette. In your case, you were the owner of > both(old and new) feeds. > > In our case, we are the new owner of IPs. We are unable to reach previous > IP owner. Technically the previous IP owner rights should have revoked > after the new verified IP owner. > > On Tue, Apr 19, 2016 at 4:58 PM, Mr. Frechette <[email protected] > <mailto:[email protected]>> wrote: > You're not alone! We had 2 IPs that we needed to change the FBL email > address. I would remove the IPs from the SNDS and JMRP on the original feed > and attempt to add them under a new feed. Every time I would do that, it > would appear to work and then on page refresh, revert back to the original > settings. > > What helped with us is to remove the IPs from the old feed (revoke access) > and wait a day. Then, add them under the new feed. > > We did have to send multiple emails to request support and by providing > screenshots and even video of our actions helped to get someone to > investigate the issue. Not sure if it was a combination of support help and > waiting overnight, but that's how we got the new feed setup. > > Justin Frechette > iContact > > On Tue, Apr 19, 2016 at 10:30 AM, Syed Alam <[email protected]<mailto: > [email protected]>> wrote: > Does anyone have experience with removing a JMRP complaint feed from a > previous IP owner? Even though the old owner does not have access to the > IPs, he is receiving all complaints. > > We see the old feed in SNDS, but are not allowed to manage it. We tried to > contact Outlook.com support(many times), but weren’t able to get past the > “bot” with standard replies. Any help is appreciated. > > Thanks, > > -- > Syed Alam > > [Image removed by sender.] > Postmastery > Amsterdam, NL > Skype: alam50 > T: +31 20 261 0438<tel:%2B31%2020%20261%200438> > > _______________________________________________ > mailop mailing list > [email protected]<mailto:[email protected]> > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop< > https://na01.safelinks.protection.outlook.com/?url=https%3a%2f%2fchilli.nosignal.org%2fcgi-bin%2fmailman%2flistinfo%2fmailop&data=01%7c01%7cmichael.wise%40microsoft.com%7ca87ae6f38d784e5fb3af08d3686986ea%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=ZYRZ%2fH8VF5ncoCNxw8CXk9k%2fBKlSoP9em5Zmqh02bME%3d > > > > > > > -- > Syed Alam > > [Image removed by sender.] > Postmastery > Amsterdam, NL > Skype: alam50 > T: +31 20 261 0438<tel:%2B31%2020%20261%200438> > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > https://chilli.nosignal.org/cgi-bin/mailman/private/mailop/attachments/20160419/f37b42f8/attachment.html > > > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: image001.jpg > Type: image/jpeg > Size: 823 bytes > Desc: image001.jpg > URL: < > https://chilli.nosignal.org/cgi-bin/mailman/private/mailop/attachments/20160419/f37b42f8/attachment.jpg > > > > ------------------------------ > > Subject: Digest Footer > > _______________________________________________ > mailop mailing list > [email protected] > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > > > ------------------------------ > > End of mailop Digest, Vol 102, Issue 56 > *************************************** > -- Syed Alam Postmastery Amsterdam, NL Skype: alam50 Linkedin: http://es.linkedin.com/in/syedalam0 T: +31 20 261 0438
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