Well, you could always reach out to me... as a last resort. Ideally, the person doing the forwarding should reach out to *THEIR* contact in Customer Support and ask them to open a ticket.
But feel free to reply personally to me with details (Sending IP address, From, To, that kind of stuff) and I can poke some things with a stick and get back to you. Aloha, Michael. -- Michael J Wise | Microsoft | Spam Analysis | "Your Spam Specimen Has Been Processed." | Got the Junk Mail Reporting Tool ? -----Original Message----- From: mailop [mailto:[email protected]] On Behalf Of Benoit Panizzon Sent: Thursday, August 18, 2016 1:02 AM To: Michael Wise via mailop <[email protected]> Subject: [mailop] How to Contact: Office365 Customer Support - as non customer (ISP) Hi Michael Do you know if there is a way to contact the Office365 Mail 'Tech' Support, as an email service offering ISP? I have tried to do that in the past, but the support always required me to provide some kind of contract ID or proof, that we use any kind of Office365 products, which we don't. We actualy have a strange problem. One customer has forwareded his email address our our services to his Office365 email account. According to our logs, the emails sent to his account get successfully forwarded and delivered to the Office365 'protected.outlook.com' Mailservers. => 200 OK status code. But the customer pretends he is not getting those emails in his Office365 account, not even in a spamfolder or something similar, and the Office365 support told him to get in contact with us to solve that 'non functional' forwarding. Kind regards -Benoît Panizzon- -- I m p r o W a r e A G - Leiter Commerce Kunden ______________________________________________________ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 Pratteln Fax +41 61 826 93 01 Schweiz Web https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fwww.imp.ch&data=02%7c01%7cmichael.wise%40microsoft.com%7cf6b69f774a824fb6797f08d3c73f5158%7c72f988bf86f141af91ab2d7cd011db47%7c1%7c0%7c636071047174603686&sdata=bp6HNo12lkVChd%2btsUHjYReX%2bkb%2fPZeXnhV8FhVHc3E%3d ______________________________________________________ _______________________________________________ mailop mailing list [email protected] https://na01.safelinks.protection.outlook.com/?url=https%3a%2f%2fchilli.nosignal.org%2fcgi-bin%2fmailman%2flistinfo%2fmailop&data=02%7c01%7cmichael.wise%40microsoft.com%7cf6b69f774a824fb6797f08d3c73f5158%7c72f988bf86f141af91ab2d7cd011db47%7c1%7c0%7c636071047174603686&sdata=%2fuKR0Ipb368jwthIH5bICwKjSI1nFGbwbIh%2f%2bSRigZs%3d _______________________________________________ mailop mailing list [email protected] https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
