Hi Paul,

First, please create an SPF record because that's best practice these days and 
everyone is using it
to varying degree to weight email.

If that doesn't work then I'd suggest you open a service request with Fasthosts 
and get them
involved because that's pretty much what you're being told by Microsoft.


Ken O'Driscoll / We Monitor Email
+353 1 254 9400 | w: www.wemonitoremail.com

On Thu, 2016-09-22 at 09:24 +0100, Paul Smith wrote:
> One of our clients is having trouble sending to Hotmail.com (and 
> possibly Outlook.com etc as well). I'm confident they aren't sending 
> spam and they don't run mailing lists etc.
[... snip...]

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