Hello

We had complaints about delivery issues from hosting.com.

After looking at the logs, it's obvious what goes wrong:

We use greylisting, combined with exceptions for whitelists like
dnswl.org or dnswl.swinog.ch to fend of botnet spam and accept email
without delay from known/trusted ranges.

The hosting.com ipv4 ranges are not in the whitelists we use, so they
hit the greylist.

Our threshold to overcome the greylisting is 10minutes.

If a hosting.com user is sending an email, our mailserver receives 2 to
4 connections within only a couple of minute and from different ip
addresses (all within a /24, so that would work with our
implementation).

The problem is that all attempts are made before the 10min threshold
would accept the email and whitelist the tripple. After those attempts,
no more attempts are made, unless the same sender is sending the email
to the same recipient again, after noticing the failure.

Do others also observer this problem with hosting.com?

Are there other DNS based ipv4 whitelists we could use as source for
trusted email hosts?

-BenoƮt Panizzon-
-- 
I m p r o W a r e   A G    -    Leiter Commerce Kunden
______________________________________________________

Zurlindenstrasse 29             Tel  +41 61 826 93 00
CH-4133 Pratteln                Fax  +41 61 826 93 01
Schweiz                         Web  http://www.imp.ch
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