Ken -

responding off list


Lili Crowley
AOL Postmaster


On Wed, Jun 14, 2017 at 3:50 PM, Ken O'Driscoll via mailop <
mailop@mailop.org> wrote:

>
> On Wed, 2017-06-14 at 12:26 -0700, Steve Atkins wrote:
> > With Ken not sharing any information about the context it's hard to say
> > more.
>
> Apologies for lack of context.
>
> Client (whom I can't mention for data protection reasons) started seeing
> invoices bounce with this message today. Sending though a shared range with
> Sendgrid. Nothing in their deliverability stack has changed recently. Good
> transactional senders and in address books etc. Sendgrid shared IP
> (167.89.100.239) being used in the bounces has a good reputation with AOL.
>
> Have not encountered that exact message from AOL before so I went looking
> and here we are.
>
> If it's not a typo then the way they send though Sendgrid would cause that
> error. However, if AOL changed something I'd expect others to see it too
> because of the nature of shared ESP clients etc.
>
> I can easily open a ticket with AOL, I just wanted a fresh opinion here
> first because it's been a long day.
>
> Ken.
>
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