Hi Lindani, we're an italian ESP and we never had success contacting Alice.it postmaster. Alice.it is the freemail domain of the biggest telecom operator in italy (Telecom Italia, now named TIM).
We never had major deliverability issues (blocks/junking) there, but sometimes their server are very slow (don't know if it is throttling or simply overload) and queues get very big (last time was the past february and lasted a couple of weeks). We use a very very high timeout for them (20 minutes, instead of 2 minutes we use for everyone else) because we experienced double deliveries due to timeout on our side after the ending DATA "." (the very point the RFC says the server should try to answer as fast as possible to avoid double delivery). Once (a couple of years ago) I also tried contacting them because of a bad vulnerability in their webmail but I received no answers to that too... I also have friends buying servers from Telecom Italia (so they are customers) and they also had no success getting in touch with a postmaster for alice.it . Maybe there should be a dnsbl for domains /dev/nulling postmaster@ address and not only for the one not accepting postmaster/abuse recipient ;-) You may want to try postmaster@(alice.it|aliceposta.it|tim.it|telecom.it|telecomitalia.com|retail.telecomitalia.it) With abuses you may want to try ab...@retail.telecomitalia.it ab...@telecomitalia.it and the only one that ever answered an email to us (a lot of years ago): staff...@telecomitalia.it Their only known interactive communication channel is twitter: @tim_official ... maybe you will have success tweeting them in "public". Good luck and let us know how it goes. Stefano -- Stefano Bagnara Apache James/jDKIM/jSPF VOXmail/Mosaico.io/VoidLabs On 2 August 2017 at 16:10, Lindani Tshabangu via mailop <mailop@mailop.org> wrote: > Hello, > > Anyone who can assist with a contact at Alice.it or point me to where I can > get one? > > Kind regards > > ____________________ > > Lindani Tshabangu > Deliverability EMEA | GROUPON > > ltshaba...@groupon.com _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
