Hi Javed, Just so you know, we are experience similar issues these days.
Made me re-read some history https://www.mail-archive.com/mailop@mailop.org/msg01969.html Cheers, -- Benjamin BILLON De : mailop [mailto:mailop-boun...@mailop.org] De la part de Javed Ali Envoyé : mardi 23 janvier 2018 06:57 À : Michael Wise <michael.w...@microsoft.com> Cc : mailop@mailop.org Objet : Re: [mailop] Outlook - no blocks, but still not delivered Hi Michael, Thanks for your quick response. I've already requested escalations multiple times through the tickets and there's been no response after doing so. Our customer has also done the same through the ticket they've created. We've attempted to follow the formal channels for ~ 5 days but so far we're not having any luck. The point of this list post was not solely to request an escalation, but to also seek advice from the industry to see if anyone else had experienced similar issues. I'd greatly appreciate any advice if others have experienced this issue before. Javed Ali Intergrid Group On 23 January 2018 at 09:50, Michael Wise <michael.w...@microsoft.com<mailto:michael.w...@microsoft.com>> wrote: This mailinglist is not for Outlook issue escalations. All such need to be handled thru the tickets you have already opened. And I make a point of not having any visibility into said tickets until when and IFF they are handed to me as escalations. Any other way lies madness, sorry. Aloha, Michael. -- Michael J Wise Microsoft Corporation| Spam Analysis "Your Spam Specimen Has Been Processed." Got the Junk Mail Reporting Tool<http://www.microsoft.com/en-us/download/details.aspx?id=18275> ? From: mailop [mailto:mailop-boun...@mailop.org<mailto:mailop-boun...@mailop.org>] On Behalf Of Javed Ali Sent: Monday, January 22, 2018 2:37 PM To: mailop@mailop.org<mailto:mailop@mailop.org> Subject: [mailop] Outlook - no blocks, but still not delivered Hi all, Apologies for the list noise. One of our IaaS customers is having issues with emails to Outlook. Delivery logs (via WHM) show that emails are being delivered to Outlook and accepted. There are no blacklist or block errors received. However, emails are not being received in either the inbox or the spam folder of the receiver. The issue is isolated to Outlook/Hotmail recipients. These are legitimate corporate emails - nothing spammy. We have tried to use the formal support channels but we either get template responses (there are no blocks; use SNDS and JMRP) or no response at all. We already use SNDS and JMRP, neither show issues for this IP. Any assistance or advice would be greatly appreciated. If anyone from Outlook is on-list, the ticket numbers are SRX1412590030ID and SRX1412173041ID. Cheers, Javed Ali Intergrid Group
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