On 9 May 2018 at 18:38, Rob McEwen <[email protected]> wrote:
> Sorry - i just noticed that the hand-typed message we had sent you was from
> 2017 - I had quickly copied and pasted the date and mistakenly assumed it
> was from 2018 - so ignore that part. (but that doesn't change what I stated
> above very much)

The 2017 issue was about *another* domain. At that time you told me
the domain of the sender and I think I fixed the issue as the domain
has never been listed again on your list.

From my logs april 2018 was the first time I tried to delist the
mymailer DOT it domain on your site and I sent 1 delist request and 3
followup emails waiting 1-2 weeks between them with zero answers from
you (not even an ack), then I decided I better spend my resources
trying to get my recipients make complaint because, as you say, when
complaints come only from the sender then no one care because this is
what spammers do. This is not to blame you but to try to be
transparent and prove I'm not a blackhat and I don't want to find
someone to blame between me and you, while I'd prefer to identify the
spammer abusing my platform or, if it was a false positive, find a way
to get this reported by the recipients (as we both care about them).

I know running a blacklist is hard and dealing with delisting request
is a PITA, that's why I posted here trying to talk about something
different from blacklisting/delisting: how false positive reports
happens and flow to blacklist owners.

Stefano

PS: I keep replying here only because this list have public archives
and I don't want an offlist answer to sounds like I have something to
hide. I understand no one cares about those details and I apologize
for this. Rob: if you agree and you want to tell something more about
the delisting you can also write me offline, instead if you have
something to say about the false positive reports collections I still
think we could be in-topic.

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