Rob McEwen wrote:
Good advice from Al Iverson.
ALSO: I would add that (1) there is a high likelihood that you have
SOME kind of spam leak - even if small - such as a user account that
has been compromised where a spammer is sending a low volume amount of
spam from it - so be sure to sign up for some feedback loops so that
you can see what other networks are considering to be spam from your
sending IPs. If this is the case, it is IMPORTANT to find and fix that
ASAP! (2) at the SAME time, the outlook.com/hotmail system is getting
EXTREMELY AGGRESSIVE - sometimes very aggressively blocking servers
that have a long history of sending very little spam and MUCH
legitimate email... where MUCH legit mail is now being blocked. Their
concern about collateral damage is getting to be shockingly low.
(given the long history of spam coming from THEM, I find that to be
very ironic! But I guess they are "too big to block", right?) (3) if
their initial reply blows you off - be persistent - and include
evidence that shows how/why mail from your server is legit and desired
by recipients.
No-one should be 'too big to block' ... I've said this for years.. the
industry is catching up. Spam is spam, if you let some get away with
it, everyone will expect the same (or try to become too big, or worse,
if they are 'too big', stop caring because they know they are safe
because they are 'too big'...)
Find those 'under the radar' and terminate with extreme prejudice...
*THEN* and only then will we get rid of the blight that is spam.
Michelle
--
Michelle Sullivan
http://www.mhix.org/
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