On 1/25/19 11:41 AM, Eike Armbrust wrote:
> For the third time in the last three months one of our mail servers was 
> blacklisted by T-Online. In all cases the reason for being blacklisted was 
> that users had an automated forwarding to T-Online and one(!) uncaught spam 
> email got forwarded.

If you ever need some examples of a blacklist removal request, I can
easily provide one to you (email is included). I never had any reply to
my answers...

François

----
From: Deutsche Telekom Postmaster <postmas...@t-online.de>
To: <postmas...@free.fr>
Subject: Blocking e-mails from Deutsche Telekom
Date: Mon, 27 Aug 2018 15:05:47 +0200

Dear Sir or Madam, esteemed colleagues,

we have received reports from our customers indicating that your mail
system is blocking at least one of our mail server IP adresses from
sending mail to your system.

Example:

| <%redact...@free.fr>: host mx2.free.fr[212.27.42.59] said:
| 451 too many errors from your ip (194.25.134.21), please visit
| http://postmaster.free.fr/ (in reply to DATA command)

Outgoing emails are directed compulsory through a spam filter. But of
course there is no spam filter which separates 100% spam. We go to any
lengths to reduce the load of other systems to the least possible
degree. But you cannot change the parameters in an arbitrary manner
because an automatic spam filter would reject more and more emails as
'spam' which aren't spam.

It is an official internet standard of the 'Internet Engineering
Taskforce' (IETF) that the operator of the receiving mail server (and
not the operator of a block list) is solely responsible for the
rejection of emails:

       It is the responsibility of the system administrators who adopt
       one or more DNSBLs to evaluate, understand, and make a
       determination of which DNSBLs are appropriate for the sites they
       administer.  If you are going to allow a third party's
       information to guide your filtering decision-making process, you
       MUST understand the policies and practises of those third parties
       because responsibility for filter decisions remains ultimately
       with you, the postmaster.

Source: http://tools.ietf.org/html/rfc6471#section-1.2

The mailservers ...

      194.25.134.16  - 194.25.134.22  (private & small business users)
      194.25.134.80  - 194.25.134.85  (private & small business users)
      194.25.134.10  - 194.25.134.11  (business users)

 ... of Deutsche Telekom AG are used by approx. 20 million individual
customers and some hundred thousands of domains of business customers.

According to conservative estimates, about one percent of all end-user
computers are infected with malicious software. Therefore we cannot
avoid relaying a certain proportion of "spam". But please bear in mind
that not only our millions of customers are the one to suffer for a too
strict blocking policy but also all the customers of other providers
(which are using your blacklist) when they lose the email contact to
their friends, business partners, customers or employees.

Deutsche Telekom ...

    • applies content filtering for outgoing and incoming emails

    • avoids backscattering by refusing acceptance of emails to unknown
      users and of emails categorized as "spam" by the content filtering
      system

    • put locks to spamming email accounts without prior warning to the
      responsible bearer of the account.

Written as above, we do enforce our AUP, which includes disconnection.
If there is an abuse issue that we need to deal with, please send full
header information and message to ab...@telekom.de and our abuse team
will investigate immediately.

Apropos:

The possibly complex maintenance of an own whitelist can be circumvented
by the probably most relevant whitelist, the DNSWL www.dnswl.org. At
http://dnswl.org/s?s=1972 you'll find our mailservers.

Thanks in advance for a complaisant examination of our concern!

Kind regards
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