What type of mail are they sending? These wouldn’t happen to be part of your sales team who are sending cold emails to addresses they’ve … acquired through different pathways, would it?
Given they’re inserting tracking links from Hubspot, it seems there is some level of outbound cold email going out. And, frankly, good on Office365 for blocking it. I have yet to find a business person who enjoys getting dozens of “hey, we think our product is Just Right For YOU! Schedule a call today! Here’s the link.” If that’s what they’re sending, be happy that Office365 is carefully blocking just their mail, rather than all the mail from your domain. laura > On 11 Mar 2019, at 04:35, Nick Stallman <[email protected]> wrote: > > Thanks Richelo. > > I did examine some emails that were being blocked and yep two staff were > using Hubspot's email tracking. > So that very much is a possibility as being the culprit or a contributing > factor. > > A few weeks ago I told them to disable that tracking however with no > improvement. > The odd thing is other affected staff haven't used link tracking at all, and > there are a lot of staff not affected all on the same domain. > > On 11/3/19 3:21 pm, Richelo Killian wrote: >> I have seen something similar for some of our clients, and it turned out to >> be a Gmail Chrome plugin they used for tracking. >> >> I can’t remember the exact plugin, but, it was changing all links in the >> email to the plugin tracking domain, and that domain was blacklisted at >> Microsoft. >> >> So, first thing is to check if those users have any kind of Chrome plugin >> for Gmail active and disable them and test again. >> >> Not saying this IS the problem, but, it’s a place to start looking ;-) >> >> Kind Regards, >> >> Richelo Killian >> >> From: Nick Stallman <[email protected]> <mailto:[email protected]> >> Reply: Nick Stallman <[email protected]> <mailto:[email protected]> >> Date: March 11, 2019 at 01:16:19 >> To: [email protected] <mailto:[email protected]> <[email protected]> >> <mailto:[email protected]> >> Subject: [mailop] Certain addresses from G Suite going straight to O365 >> spam >> >>> Has anyone come across a strange issue with O365's spam filter, where some >>> addresses on a domain go straight to spam but other addresses don't, when >>> they are all G Suite addresses? >>> >>> We've noticed 3 of our staff have their emails reliably going straight to >>> spam for O365 destinations, but everyone else can send emails just fine. >>> The affected users are all using Gmail directly (no email clients), nothing >>> fancy at all and I can't see any reason why they would have been affected. >>> >>> I'm at a bit of a loss as to where to go from here: >>> - DKIM, DMARC and SPF are all set up correctly >>> - G Suite support wasn't much help as the emails are being delivered >>> correctly, and they verified DKIM, DMARC and SPF. >>> - We've got SNDS for our mail server (for our servers) of course, but these >>> emails are being delivered directly through GMail not our own servers. >>> - I can't use the form to open a ticket for Outlook.com >>> <http://outlook.com/> delivery issues as our servers aren't doing the >>> sending, and there aren't any logged errors (the emails aren't being >>> rejected). >>> - No bulk marketing or anything has been sent from the affected users, so I >>> can't imagine anyone would have manually marked emails as spam. >>> - This issue occurs to all client O365 domains, I've looked at about a >>> dozen different destination O365 domains. >>> >>> It's all a very weird scenario. Any suggestions would be appreciated. >>> >>> -- >>> Nick Stallman >>> TECHNICAL DIRECTOR >>> [email protected] <mailto:[email protected]> >>> 02 8039 6820 <tel:0280396820> >>> www.agentpoint.com.au <https://www.agentpoint.com.au/> >>> <https://www.agentpoint.com.au/> >>> <https://netpoint.group/> >>> Level 3, 100 Harris Street, Pyrmont NSW 2009 >>> <https://www.facebook.com/agentpoint/> <https://twitter.com/agentpoint> >>> <https://www.instagram.com/Agentpoint/> >>> <https://www.linkedin.com/company/agentpoint-pty-ltd>_______________________________________________ >>> mailop mailing list >>> [email protected] <mailto:[email protected]> >>> https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop >>> <https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop> >> >> >> _______________________________________________ >> mailop mailing list >> [email protected] <mailto:[email protected]> >> https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop >> <https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop> > -- > Nick Stallman > TECHNICAL DIRECTOR > [email protected] <mailto:[email protected]> > 02 8039 6820 <tel:0280396820> > www.agentpoint.com.au <https://www.agentpoint.com.au/> > <https://www.agentpoint.com.au/> > <https://netpoint.group/> > Level 3, 100 Harris Street, Pyrmont NSW 2009 > <https://www.facebook.com/agentpoint/> <https://twitter.com/agentpoint> > <https://www.instagram.com/Agentpoint/> > <https://www.linkedin.com/company/agentpoint-pty-ltd>_______________________________________________ > mailop mailing list > [email protected] <mailto:[email protected]> > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > <https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop> -- Having an Email Crisis? We can help! 800 823-9674 Laura Atkins Word to the Wise [email protected] (650) 437-0741 Email Delivery Blog: https://wordtothewise.com/blog
_______________________________________________ mailop mailing list [email protected] https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
