Just...
One... Caveat. If you respond to the second email detailing the mitigation, or the lack thereof, and don't receive an email from a live human (they'll use boilerplate; they're required to), or you don't receive that second email with the details of the machine mitigation... Then by all means do open another ticket, and say that you're opening another ticket because no mitigation detail, or no human response. It does seem that this is required from time to time. We’re working that issue. Aloha, Michael. -- Michael J Wise Microsoft Corporation| Spam Analysis "Your Spam Specimen Has Been Processed." Got the Junk Mail Reporting Tool<http://www.microsoft.com/en-us/download/details.aspx?id=18275> ? -----Original Message----- From: mailop <mailop-boun...@mailop.org> On Behalf Of Ángel Sent: Saturday, March 9, 2019 2:49 PM To: mailop@mailop.org Subject: Re: [mailop] Outlook/Hotmail Blacklist Good it got fixed. Something that caught my eye on your email is that you said you "opened ticket after ticket after ticket". You should not open a new ticket, but reply to the closed ticket, stating that it is not fixed. Ask for escalation if they still do not provide a satisfactory answer. If you open a new ticket, you get another low level tech repeating exactly the same steps as the prior one and thus leading to the same answer. (Maybe that's what you were doing, but it wasn't clear from your mail, so it seemed worth stating explicitly) Best regards _______________________________________________ mailop mailing list mailop@mailop.org<mailto:mailop@mailop.org> https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fchilli.nosignal.org%2Fcgi-bin%2Fmailman%2Flistinfo%2Fmailop&data=02%7C01%7Cmichael.wise%40microsoft.com%7Ce6c842da1c6e4357111c08d6a4e2a173%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636877690613389441&sdata=%2FivVAs6Wc3Nfx%2BXrCeVETHj3MNenlWYVFUCa%2BYqsZdU%3D&reserved=0
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