On 4/10/19 8:11 PM, Jay Hennigan wrote:
I hold a very low opinion of any business entity that sends me automated email and either deliberately chooses to ignore my reply or forces me to jump through hoops in order to reply via a web form or such.
The use case that has me asking is in some ways more dastardly than that.Think $BigCompany1 having a home grown ticketing system that uses email talking to $BigCompany2 that also has a home grown ticketing system using email and the complications that can ensue when one and / or the other don't implement sanity checks like those outlined in RFC 3834.
Hence the question ~> discussion about one of the big companies ""enhancing their home grown ticketing system to not send messages to noreply@ email addresses, even if the notification that prompted something did come from there. (Assume that there are anywhere between 3 and 30 other email addresses on a ticket.)
I don't know the exact criteria that precipitated the loop (there's a chance that someone on one end or the other added their own system as a CC to receive copies).
If it's important enough for them to trouble a customer or potential customer, it should be important enough for them to listen to what that customer or potential customer has to say about it.
Agreed.
Even if it's a notification I've requested, the concept of write-only email smacks of poor customer service IMHO.
-- Grant. . . . unix || die
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