On Tue, Aug 27, 2019 at 10:48 AM Michael Peddemors via mailop < [email protected]> wrote:
> On 2019-08-27 10:07 a.m., Jay Hennigan via mailop wrote: > > Don't use Spamcop then. Send your complaints directly to the abuse desk. > > Let us know if it does any good. > > While overall great comments, we all have to realize the frustration of > those involved in sending reports 'directly' as well.. > Or the frustration in receiving them. I've seen manual reporters who take a single spam message and turn it into 20+ abuse@ reports... and they do that to messages that were detected as spam and in the spam label. They're turning a minor spam issue that was already handled into work for 20+ people to find out how they're possibly related to this spam message. You can build some systems around automating that, and blacklisting such reporters, but you end up mostly dealing with penny ante crap instead of the vastly larger abuses that you handle with improved detection and automation. But of course, no one looks good continuously missing the little crap either. And maybe it doesn't look so little to the people on the receiving end. https://dilbert.com/strip/2001-12-05 Brandon
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